Infrastructure Support Engineering Manager - GPU/HPC

CoreWeave; Seattle (WA); On-site; USD 157,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid Life Insurance

Tuition Reimbursement

401(k) with employer match

Flexible PTO

Catered lunch in office

Job summary

CoreWeave is the Essential Cloud for AI. The Manager of Technical Support Engineering will lead a team responsible for maintaining and improving the reliability and performance of our physical infrastructure across client environments.

You will drive incidents, escalations, and operational scalability while collaborating with engineering, product, and data center teams. You will mentor engineers, shape support processes, and ensure 24/7 readiness in a fast-growing, cloud‑AI environment.

Qualifications

• 5+ years of experience leading teams responsible for infrastructure support, data center operations, or physical compute environments.
• Hands-on experience with Linux system administration and command-line tools.
• Familiarity with hardware-level diagnostics, troubleshooting, and replacement (servers, power, cabling, etc.).
• Experience with high-performance rack-scale hardware including CPU and GPU compute nodes.
• Proven incident and escalation management with direct ownership of production issues.
• Experience managing ticket-based workflows (Jira, Zendesk) in a high-urgency setting.

Responsibilities

• Lead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments.
• Build, develop, and lead a dedicated Infrastructure Support team focused on supporting key infrastructure, handling escalations, and ensuring smooth hardware operations.
• Oversee the resolution of infrastructure-related incidents, escalation management, and collaborate with internal teams to deliver effective solutions.
• Improve support processes to enhance efficiency and reduce downtime, ensuring the infrastructure meets client expectations.
• Work closely with product, infrastructure, and other teams to ensure seamless delivery of infrastructure resources.
• Manage client communication during escalations and issue resolution to ensure transparency and client satisfaction.
• Mentor team members, developing their skills to manage and maintain critical infrastructure effectively.

Skills

Leadership

Linux Admin

Hardware Diagnostics

GPU Compute

Incident Management

Metrics & KPIs

Team Scheduling

Travel 30%

Tools

Jira

Zendesk

Job description

CoreWeave is the Essential Cloud for AI. The Manager of Technical Support Engineering will lead a team responsible for maintaining and improving the reliability and performance of our physical infrastructure across client environments.

You will drive incidents, escalations, and operational scalability while collaborating with engineering, product, and data center teams. You will mentor engineers, shape support processes, and ensure 24/7 readiness in a fast-growing, cloud‑AI environment.