Cloud GPU Support Engineer

Emploive; San Francisco, Northern (CA, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tuition Reimbursement

401(k) with employer match

Job summary

CoreWeave is hiring a Technical Support Engineer to support, operate, and maintain our extensive GPU fleet across our U.S. data centers and beyond.

You will work with customers, technicians, and engineering to ensure reliability, performance, and scale of our cloud infrastructure. You will diagnose issues, develop workload knowledge, and create internal docs while collaborating with cross-functional teams to improve hardware and software stability.

Qualifications

• Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting.
• Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency.
• Experience with NVIDIA GPUs, SuperMicro systems, Dell HPC, and large-scale data center environments.
• Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools.
• Hands-on experience with firmware updates, BIOS configurations, and driver management.
• Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers.
• Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms.
• Experience in scripting and automation (Python, Bash, Ansible, or similar).

Responsibilities

• Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud.
• Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.
• Develop a deep understanding of customer workloads and use cases to provide tailored technical support.
• Coordinate remote troubleshooting and hardware interventions with Data Center Technicians.
• Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles.
• Participate in an on-call rotation to support production clusters and ensure operational reliability.
• Collaborate with engineering teams to improve hardware reliability, software stability, and system performance.
• Implement automation and scripting to streamline support workflows and reduce manual interventions.
• Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware).
• Provide feedback to internal teams on common support issues to drive continuous improvements.
• Work with networking teams to troubleshoot connectivity issues affecting customer workloads.
• Support supercomputing infrastructure running GPU workloads at scale.
• Drive operational excellence by refining internal processes and support methodologies.

Skills

GPU clusters

Linux proficiency

Networking basics

Firmware & BIOS

Log analysis

Scripting & automation

Tools

Jira

Confluence

Notion

Job description

CoreWeave is hiring a Technical Support Engineer to support, operate, and maintain our extensive GPU fleet across our U.S. data centers and beyond.

You will work with customers, technicians, and engineering to ensure reliability, performance, and scale of our cloud infrastructure. You will diagnose issues, develop workload knowledge, and create internal docs while collaborating with cross-functional teams to improve hardware and software stability.