GPU Bare‑Metal Support Engineer for AI Cloud

CoreWeave; San Francisco (CA); On-site; USD 99,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Flexible PTO

Tuition Reimbursement

Employee Stock Purchase Program (ESPP)

Job summary

CoreWeave is seeking a Technical Support Engineer to operate and maintain its extensive GPU fleet across U.S. data centers. You will work with customers, data center technicians, and engineering teams to ensure the reliability, performance, and scalability of the CoreWeave cloud.

The role emphasizes on-call rotations, automation, log analysis, and collaboration to improve hardware reliability and software stability, with opportunities to influence the product roadmap and development.

Qualifications

• Experience in data centers, GPU clusters, server deployments, or hardware troubleshooting.
• Experience with NVIDIA GPUs and SuperMicro/Dell HPC systems; large-scale data centers.
• Experience with networking, including TCP/IP, VLANs, DNS, DHCP, and troubleshooting tools.

Responsibilities

• Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud.
• Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.
• Develop a deep understanding of customer workloads and use cases to provide tailored technical support.
• Coordinate remote troubleshooting and hardware interventions with Data Center Technicians.
• Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles.
• Participate in an on‑call rotation to support production clusters and ensure operational reliability.
• Collaborate with engineering teams to improve hardware reliability, software stability, and system performance.
• Implement automation and scripting to streamline support workflows and reduce manual interventions.
• Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware).
• Provide feedback to internal teams on common support issues to drive continuous improvements.
• Work with networking teams to troubleshoot connectivity issues affecting customer workloads.
• Support supercomputing infrastructure running GPU workloads at scale.
• Drive operational excellence by refining internal processes and support methodologies.

Skills

GPU clusters

Linux proficiency

Networking basics

Troubleshooting

Scripting

Firmware/BIOS understanding

Log analysis

Cross-functional collaboration

Tools

Jira

Confluence

Notion

Git/Version control

Job description

CoreWeave is seeking a Technical Support Engineer to operate and maintain its extensive GPU fleet across U.S. data centers. You will work with customers, data center technicians, and engineering teams to ensure the reliability, performance, and scalability of the CoreWeave cloud.

The role emphasizes on-call rotations, automation, log analysis, and collaboration to improve hardware reliability and software stability, with opportunities to influence the product roadmap and development.