GPU Bare-Metal Support Engineer

AI Chopping Block; California (MO); Hybrid; USD 99,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with generous match

Flexible PTO

Tuition Reimbursement

Employee Stock Purchase Program

Job summary

CoreWeave, a leading AI cloud provider, seeks a Technical Support Engineer to operate and maintain its extensive GPU fleet across U.S. and European data centers.

You will collaborate with customers, data center technicians, and engineering teams to ensure reliability, performance, and scalability of our cloud platform. Responsibilities include diagnosing incidents, developing workload understanding, creating internal docs, and participating in on-call rotations.

Qualifications

• Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting.
• Experience driving resolutions and continuous improvements across cross-functional environments within a data center.
• Intermediate knowledge of Linux (Ubuntu, CentOS or similar) and command-line proficiency.
• Experience with NVIDIA GPUs, SuperMicro and Dell systems in HPC and large-scale data centers.
• Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools.
• Hands-on experience with firmware updates, BIOS configurations and driver management.
• Experience analyzing system logs and debugging across firmware, drivers and hardware layers.
• Experience with Jira, Confluence or Notion for issue tracking and documentation.
• Experience in scripting and automation (Python, Bash, Ansible or similar).

Responsibilities

• Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud.
• Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.
• Develop an understanding of customer workloads to provide tailored technical support.
• Coordinate remote troubleshooting and hardware interventions with Data Center Technicians.
• Create and maintain internal documentation, troubleshooting guides and knowledge base articles.
• Participate in an on-call rotation to support production clusters and ensure reliability.
• Collaborate with engineering teams to improve hardware reliability and system performance.
• Implement automation and scripting to streamline support workflows and reduce manual interventions.
• Perform in-depth log analysis across firmware, drivers, and hardware layers.
• Provide feedback to internal teams on common issues to drive improvements.
• Work with networking teams to troubleshoot connectivity issues affecting workloads.
• Support supercomputing infrastructure running GPU workloads at scale.
• Drive operational excellence by refining internal processes and support methodologies.

Skills

Linux

NVIDIA GPUs

SuperMicro

Dell hardware

Networking

Firmware & drivers

Log analysis

Jira/Confluence/Notion

Scripting/Automation

Tools

Jira

Confluence

Notion

Job description

CoreWeave, a leading AI cloud provider, seeks a Technical Support Engineer to operate and maintain its extensive GPU fleet across U.S. and European data centers.

You will collaborate with customers, data center technicians, and engineering teams to ensure reliability, performance, and scalability of our cloud platform. Responsibilities include diagnosing incidents, developing workload understanding, creating internal docs, and participating in on-call rotations.