Infrastructure Operations Support

Akkodis; New York (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

401K

PTO/Paid Holidays

Job summary

Akkodis is seeking an Infrastructure Operations Support in New York, NY to own the end-user computing stack, from device enrollment to resolving Teams or printer issues. The role is fulltime and on-site with a competitive salary and benefits.

You will manage Windows desktops, Microsoft 365, Intune, and AD/Entra ID, prioritizing time-sensitive requests while communicating clearly with colleagues.

Qualifications

• 2–5 years of IT support or end-user computing operations experience.
• Strong Windows troubleshooting across desktops/laptops.
• Hands-on experience with Microsoft 365 apps and Teams.
• Experience with printers/peripherals in a business setting.
• Device enrollment/management in Intune.
• Software installation, packaging, deployment, and patching.
• Ability to build standard workstation configurations.
• Experience onboarding/offboarding users.

Responsibilities

• Own end-user computing environment and resolve issues across devices, apps, and access.
• Build and enroll devices, manage incidents, and coordinate escalations.
• Support onboarding/offboarding and maintain AD/Entra ID groups and permissions.
• Troubleshoot Teams, printers, and network-connected peripherals.
• Maintain documentation and follow ITSM processes on-site.

Skills

IT support

Windows troubleshooting

Microsoft 365/Teams

Printer & peripherals

Intune enrollment

Software installation/deployment

Device build standard

Onboarding/offboarding

Active Directory/Entra ID

Entra ID familiarity

Clear communication

On-site work

Tools

Intune

Active Directory

Microsoft Purview

ServiceNow

Jira Service Management

Job description

Akkodis is seeking a Infrastructure Operations Support for a Fulltime position with a client located in New York, NY

Akkodis is seeking a Infrastructure Operations Support for a Fulltime position with a client located in New York, NY.

Salary Range: $110,000 to $140,000/ Year(The salary may be negotiable based on experience, education, geographic location, and other factors)

Title: Infrastructure Operations Support

Role Overview:

We are seeking an Infrastructure Operations Support specialist to keep our end-user computing environment running smoothly. This person is the hands‑on owner of the devices, applications, and access that our employees depend on every day - from building and enrolling a new laptop, to resolving a Teams or printer issue, to making sure a new hire is fully productive on day one.

Required / Core Skills

• 2–5 years of experience in IT support, desktop support, or an infrastructure/end‑user computing operations role.
• Strong hands‑on troubleshooting skills across Windows desktops and laptops, including hardware replacement and OS‑level diagnostics.
• Practical support experience with Microsoft 365 applications and Microsoft Teams.
• Experience supporting printers and standard peripherals in a business environment.
• Hands‑on experience enrolling and managing devices in Microsoft Intune.
• Experience with software installation, packaging or deployment, and patch management.
• Experience setting up workstations and standard user hardware to a defined build standard.
• Demonstrated experience supporting user onboarding and offboarding.
• Familiarity with Active Directory and/or Entra ID concepts: users, groups, password resets, and group membership.
• Familiarity with Entra ID, Intune, and Microsoft Purview.
• Clear written and verbal communication, with the ability to explain technical issues to non-technical colleagues.
• Ability to work on‑site, prioritize competing requests, and handle time‑sensitive issues calmly.

Preferred / Nice to Have

• Microsoft certifications such as MD-102 (Endpoint Administrator), MS-900, or AZ-900.
• Scripting for routine automation (PowerShell).
• Experience with a ticketing/ITSM platform (ServiceNow, Jira Service Management, Freshservice, or similar).
• Exposure to endpoint security tooling such as Microsoft Defender for Endpoint, and to BitLocker or disk‑encryption management.
• Basic networking knowledge: Zero Trust Exchange (Zscaler), DNS, DHCP, VPN, Wi‑Fi troubleshooting, and Linux.
• Experience in a regulated or financial services environment.

Benefits include but are not limited to:

• 401K
• PTO/Paid Holidays

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers