Help Desk Analyst

Akkodis; Louisville (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Paid leave

Job summary

Akkodis in Louisville, KY is seeking an entry-level Help Desk Technician to join a collaborative IT team.

You will provide first-line technical support, troubleshoot hardware and software, assist with user accounts, and help deploy and maintain desktop technologies in a professional IT environment, with growth opportunities.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Basic knowledge of Windows operating systems and Microsoft Office/Microsoft 365.
• Interest in pursuing a career in IT.
• Previous technical support, customer service, internship, or CompTIA A+ training is a plus.

Responsibilities

• Provide Tier 1 technical support for end users.
• Troubleshoot desktops, laptops, printers, and software applications.
• Manage password resets and user access requests.
• Document and track incidents through a ticketing system.
• Assist with device setup, deployment, and basic system administration.
• Escalate complex issues when appropriate.

Skills

Customer service

Communication

Windows OS

MS 365

IT interest

Education

High school diploma

Job description

Akkodis is seeking an entry-level Help Desk Technician to join a collaborative IT team supporting a diverse user environment.

In this role, you'll provide first-line technical support, troubleshoot hardware and software issues, assist with user account management, and help deploy and maintain desktop technologies. This is an excellent opportunity for someone with strong customer service skills and a passion for technology to gain hands‑on experience in a professional IT environment.

Pay Rate Range: $18.00/hour-20.00/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Responsibilities

• Provide Tier 1 technical support for end users
• Troubleshoot desktops, laptops, printers, and software applications
• Manage password resets and user access requests
• Document and track incidents through a ticketing system
• Assist with device setup, deployment, and basic system administration
• Escalate complex issues when appropriate

Qualifications

• High school diploma or equivalent
• Strong customer service and communication skills
• Basic knowledge of Windows operating systems and Microsoft Office/Microsoft 365
• Interest in pursuing a career in IT
• Previous technical support, customer service, internship, or CompTIA A+ training is a plus

Great opportunity for recent graduates, career changers, or individuals looking to gain professional IT experience in a stable and team‑oriented environment.

For other opportunities available at Akkodis go to www.akkodis.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client‑recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers