Senior System Engineer

Akkodis; Costa Mesa (CA); On-site; USD 135,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Vision assistance

Job summary

Akkodis is seeking a Senior Systems Engineer for a Fulltime/Direct Hire position in Costa Mesa, CA. The ideal candidate has a solid background in Windows 11, Microsoft 365 (E5), Entra ID, and Intune/Autopilot zero-touch deployment.

As the onsite technical anchor, you will lead device provisioning, endpoint remediation, and secure remote access workflows, while partnering with remote cloud architects to ensure policy alignment and VIP support.

Qualifications

• 5+ years in endpoint engineering or senior IT support.
• Experience administering Windows 11, M365 E5, Entra ID, and Intune/Autopilot.
• Strong remote support and privileged elevation capabilities.
• Onsite Costa Mesa work and security clearance readiness.

Responsibilities

• Manage end-to-end device lifecycles via Autopilot and Intune.
• Establish secure elevated remote access workflows for remediation.
• Utilize SolarWinds for real-time monitoring and health reporting.
• Lead local network troubleshooting and collaborate with remote architect.
• Support Entra ID identity workflows and MFA resolution.
• Act as senior onsite escalation lead for complex issues.
• Maintain SOPs, tickets, and site diagrams per change controls.

Skills

Endpoint engineering

Windows 11 administration

Microsoft 365 (E5)

Entra ID

Intune / Autopilot

Remote support tools

Network troubleshooting

VIP support

Documentation

Onsite work

Tools

SolarWinds

Job description

Akkodis is seeking a Senior Systems Engineer for a Fulltime /Direct Hire job with a client in Costa Mesa, CA. Ideally looking for applicants with a solid background in administering Windows 11, Microsoft 365 (E5), Entra ID, and Microsoft Intune / Autopilot zero-touch deployment workflows.

Salary Range: $135K-$140kper annum; The salary may be negotiable based on experience, education, geographic location, and other factors.

Position Summary:

As Senior Systems Engineer, you will serve as the lead onsite technical anchor and trusted IT advisor for our premier VIP client in Costa Mesa, CA. Backed by our remote senior cloud architects, you will take total ownership of the local IT ecosystem - driving zero-touch Microsoft Autopilot provisioning, Intune app rollouts, hardware deployments, and deep-level endpoint remediation.

This high-visibility role combines elite white-glove executive support with modern endpoint engineering. If you thrive on operational self-discipline, technical leadership, and direct client impact, this is your platform to excel.

Responsibilities:

• Manage end-to-end device lifecycles via Microsoft Autopilot and Intune (zero-touch provisioning, profile configuration, app deployment, and compliance enforcement).
• Establish secure, elevated remote administrative access workflows to perform deep-level operating system, driver, and application remediation directly on end-user machines.
• Utilize SolarWinds for real-time network/systems performance monitoring, proactive alert response, and health reporting.
• Lead local network troubleshooting (switches, patch panels, cabling, VLAN access, and Wi-Fi access points) and collaborate directly with the remote Senior Network Architect to diagnose, support, and remediate core infrastructure issues.
• Support local identity and access workflows in Entra ID (group policy application, Conditional Access troubleshooting, and MFA resolution).
• Act as the senior onsite escalation lead for complex endpoint, identity, and system issues across the Costa Mesa facility; partner with remote Chief Architects to test and validate global policies prior to deployment.
• Deliver high-touch, white-glove technical support to executive leadership and critical utility operations staff.
• Maintain accurate support ticketing records, SOPs, local IT infrastructure floor/rack diagrams, and knowledge base articles while adhering to established change control, security, and escalation protocols.

Required Qualifications:

• 5+ years of progressive experience in endpoint engineering, systems administration, or senior IT support within an enterprise environment.
• Strong hands‑on experience administering Windows 11, Microsoft 365 (E5), Entra ID, and Microsoft Intune / Autopilot zero-touch deployment workflows.
• Demonstrated expertise in utilizing remote support tools and executing privileged administrative elevations to perform deep‑level endpoint troubleshooting and system remediation.
• Practical knowledge of local network troubleshooting (TCP/IP, VLANs, DNS, DHCP, VPNs, switches, patch panels, and Wi‑Fi access points) to partner effectively with the remote Senior Network Architect.
• Hands‑on experience or working familiarity with SolarWinds (or equivalent enterprise monitoring tools) for performance tracking, alert triage, and health reporting.
• White‑Glove VIP Support: Exceptional interpersonal and communication skills with a proven track record of delivering patient, high‑touch support to executive leadership and critical utility operations personnel.
• Process & Documentation Discipline: Strong organizational skills and the ability to write clear SOPs, technical escalation notes, and site infrastructure diagrams without working in a silo.
• Onsite Commitment: Must be able to work full‑time onsite in Costa Mesa, CA, and satisfy client onboarding/background clearance requirements.

Preferred Qualifications:

• Certifications: Microsoft Certified: Endpoint Administrator Associate, CompTIA Network+, Security+, or equivalent.
• Industry Experience: Prior experience supporting public utilities, municipal water organizations, critical infrastructure, or high‑touch VIP enterprise accounts.

Equal Opportunity Employer/Veterans/Disabled

Benefits offerings include but are not limited to:

• Medical insurance
• Vision assistance

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers