IT Systems Support Technician

Akkodis; City of Rochester (NY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

401k

Holidays and PTO

Job summary

Akkodis is seeking an IT Systems Support Technician in Rochester, NY. The role handles incoming requests via phone, email, and chat, delivering strong customer experience and remote or onsite troubleshooting of Windows or Mac systems.

Responsibilities include front-line triage, systems administration in MS 365/Entra ID, hardware and network triage, and regional on-site support in Western NY. Bachelor’s degree in IT and 1+ year experience are required.

Qualifications

• Bachelor’s degree in IT Related field is required.
• Minimum One years Related Experience.
• Experience in Windows desktop OS skills (Windows 8.1/10/11).
• Experience in Windows Office application suite skills.
• Windows Server 2012/2016/2019/2022 is required.
• Network, UTM, Firewalls, Inter-intranet experience is required.
• MSO365 and Google Workspace are required.
• Must hold a valid Driver's License with a clean driving record

Responsibilities

• Front-Line Triage & Support: Diagnose and resolve Tier 1 technical issues via phone, email, live chat, and remote support tools.
• Systems Administration: Assist with user onboarding/offboarding, password resets, permissions, and software deployment in Microsoft 365 and Active Directory/Entra ID environments.
• Hardware & Network Triage: Troubleshoot desktop hardware, workstations, peripherals, basic local network issues (Wi-Fi, routers, switches), and printers.
• Regional On-Site Dispatch: Drive the company car to client sites in Western NY for hardware setups, cable management, or hands-on troubleshooting as needed.
• Ticket Management: Maintain clear, real-time ticket logs and document solutions in our internal knowledge base

Skills

Windows desktop OS

Windows Office

MS 365

Google Workspace

Active Directory/Entra ID

Driver's license

Customer support

Education

Bachelor's degree in IT related field

Tools

Microsoft 365

Google Workspace

Active Directory/Entra ID

Job description

Akkodis is seeking aIT Systems Support Technicianjob with a client in Rochester, NY. Must hold a Bachelor degree in an IT related field to be considered. Will be handling incoming requests via phone, email, and chat, while delivering great customer experience. Will perform remote or onsite troubleshooting of Windows or Mac systems as well as determine the best solution based on the issue and details provided by customers.

Salary Range: $18/Hr. to $28/Hr. The salary may be negotiable based on experience, education, geographic location, and other factors.

• Front-Line Triage & Support: Diagnose and resolve Tier 1 technical issues via phone, email, live chat, and remote support tools.
• Systems Administration: Assist with user onboarding/offboarding, password resets, permissions, and software deployment in Microsoft 365 and Active Directory/Entra ID environments.
• Hardware & Network Triage: Troubleshoot desktop hardware, workstations, peripherals, basic local network issues (Wi-Fi, routers, switches), and printers.
• Regional On-Site Dispatch: Drive the company car to client sites in Western NY for hardware setups, cable management, or hands-on troubleshooting as needed.
• Ticket Management: Maintain clear, real-time ticket logs and document solutions in our internal knowledge base

Desired Qualifications:

• Bachelor’s degree in IT Related field is required.
• Minimum One years Related Experience.
• Experience in Windows desktop OS skills (Windows 8.1/10/11)
• Experience in Windows Office application suite skills
• : Windows (Server 2012/2016/2019/2022) is required
• Network, UTM, Firewalls, Inter-intranet experience is required
• MSO365 and Google Workspace are required.
• Must hold a valid Driver's License with a clean driving record

Equal Opportunity Employer/Veterans/Disabled

Benefits offerings include but are not limited to:

• 401k
• Holidays and PTO

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers