Information Technology Technician I - Lab/Area Microcomputer Support (Temporary)

Los-Rios-Community-College-District; California; On-site; USD 58,000 - 76,000; Full time

Job summary

Los-Rios-Community-College-District is seeking an experienced technician to support faculty, staff, and students with hardware, software, and lab operations in a college environment. Under supervision, the technician tracks and manages computer assets and provides technical assistance to users.

Responsibilities include troubleshooting and repairing hardware and software, assisting with procedures, and collaborating with IT specialists to maintain college and lab systems integrity and reliability.

Qualifications

• Associate degree in computer sciences or closely related field with one year of directly related experience or two years of directly related experience, or a combination totaling four years.
• Equity-minded focus and sensitivity to diverse backgrounds in an educational environment.
• Education must be from an accredited institution.

Responsibilities

• Tracks and manages computer assets; serves as a technical consultant to faculty, staff, and students.
• Assists faculty, staff, and students with hardware, software, and problem reporting; troubleshoots and repairs hardware and software problems.
• Installs and supports hardware and software in a lab environment; maintains system operation and lab integrity.
• Works with IT Specialists to maintain college and lab systems integrity; assists students with procedures and skill development.

Skills

Asset tracking

Hardware support

Software support

Lab operations

Customer service

Education

Associate degree in computer sciences or closely related field

Equivalent certificate program

Education must be from an accredited institution

Job description

This is an experienced technician. Under some supervision, incumbents perform a variety of technical/operational/instructional.

Tracks and manages computer assets; serves as a technical consultant to faculty, staff, and students; and assists faculty, staff, and students with hardware, software, and/or operational problem reporting. Troubleshoots, diagnoses, and repairs hardware and software problems to provide continued operation. Assists students with appropriate procedures; aids instructors by assisting students with basic concept understanding and skill acquisition; and consults with faculty and staff regarding desktop hardware, software, and lab design and operation. Installs and supports hardware and software in the environment of a lab or other designated area; maintains system operation in the lab; and works with IT Specialists to maintain college and lab systems integrity. Performs related duties as required.

EXPERIENCE/EDUCATION:

An Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) and one years' experience directly related to job duties;

OR

two years' experience directly related to job duties;

OR

a combination of training and/or experience totaling four years that is likely to have provided the required level of knowledge and abilities.

Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.

(Experience Requirement: One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. Education Requirement:One year of education is equal to 30 semester units.)

Education must be from an accredited institution.