Computer Support Technologist

New College of Florida; Sarasota (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

New College of Florida seeks a dedicated IT support professional to install, maintain, and troubleshoot standard application software and computer hardware for faculty and staff. The role involves diagnosing hardware and software issues, coordinating with vendors, and performing routine repairs.

You will assist with PC deployment solutions, basic networking, and documentation. Strong written and verbal communication skills are essential for this campus-based position.

Qualifications

• High school diploma or equivalent with relevant experience.
• Associates degree in computer science or related field preferred.
• A+ and Network+ certifications are desirable.

Responsibilities

• Install, maintain, upgrade, and troubleshoot standard applications and computer hardware for faculty and staff.
• Troubleshoot hardware and software problems; confer with vendors or staff for resolution.
• Run routine diagnostics to isolate causes of system failures and perform moderate repairs.
• Liaise with vendors for repairs and maintenance.
• Provide routine technical assistance for computer hardware and peripherals.
• Perform basic networking tasks and patch panel work; create custom patch cables.

Skills

Interpersonal skills

Microsoft Office

PC hardware

Apple hardware

Networking basics

Troubleshooting

Technical writing

Education

High school diploma

Associates degree in computer science or related field

A+ and Network+ certifications

Tools

Diagnostic equipment

Patch cables

PC deployment solutions

Job description

This position recommends, develops, and implements workplace endpoint technology initiatives.,

• Serves as campus resource for installing, maintaining, upgrading and troubleshooting standard application software and computer hardware for faculty and staff.
• Troubleshoots hardware and software problems and confers with vendors or other staff for resolving problems.
• Initiates routine diagnostics to isolate causes of system failures and make moderately complex equipment repairs.
• Acts as liaison with vendors for requesting repairs and maintenance.
• Provides routine technical assistance in the use of computer hardware including printers and other peripheral equipment.
• Basic network troubleshooting, connecting cables to various network/telco jacks and patch panels and must be able to create custom patch cables.
• Assists the Computer Support Specialist with advanced problem solving.
• Responsible for maintenance of computer laboratories.
• Must be proficient in technical writing and documentation.
• Research technical specifications for new equipment purchases
• Research, test and implement new technology to enhance efficiencies with deployment solutions
• Serves as team leader for student work study and OPS positions
• Good interpersonal (verbal and writing) skills.
• Knowledge of and experience with Microsoft Office applications, with PC and Apple computer hardware and peripheral equipment and knowledge of basic networking understanding.
• Ability to identify hardware and software problems and provide solutions and ability to use diagnostic equipment and software.
• Must be organized and able to multitask.
• Other duties as assigned

,

• A high school diploma and five (5) years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

,

• Associates degree and four years of appropriate experience.
• Experience with computer software applications, with computer systems and operations and with using diagnostic equipment and software.
• Experience with PC deployment solutions.
• Associates degree in computer science or related field.
• A+ and Network+ certifications.