Computer Support Technologist

New-College-of-Florid; Sarasota (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

New-College-of-Florid campus seeks an IT Support Technician to install, maintain, upgrade and troubleshoot standard software and hardware for faculty and staff.

The role includes diagnosing hardware/software issues, liaising with vendors, assisting with lab maintenance, and providing routine technical support across PCs and peripherals, including printers and basic networking.

Qualifications

• A high school diploma and five (5) years of relevant experience.
• Associates degree and four years of appropriate experience.
• Associates degree in computer science or related field.
• A+ and Network+ certifications.

Responsibilities

• Serves as campus resource for installing, maintaining, upgrading and troubleshooting standard application software and computer hardware for faculty and staff.
• Troubleshoots hardware and software problems and confers with vendors or other staff for resolving problems.
• Initiates routine diagnostics to isolate causes of system failures and make moderately complex equipment repairs.
• Acts as liaison with vendors for requesting repairs and maintenance.
• Provides routine technical assistance in the use of computer hardware including printers and other peripheral equipment.
• Basic network troubleshooting, connecting cables to various network/telco jacks and patch panels and must be able to create custom patch cables.
• Assists the Computer Support Specialist with advanced problem solving.
• Responsible for maintenance of computer laboratories.
• Must be proficient in technical writing and documentation.
• Research technical specifications for new equipment purchases
• Research, test and implement new technology to enhance efficiencies with deployment solutions
• Serves as team leader for student work study and OPS positions
• Good interpersonal (verbal and writing) skills.
• Knowledge of and experience with Microsoft Office applications, with PC and Apple computer hardware and peripheral equipment and knowledge of basic networking understanding.
• Ability to identify hardware and software problems and provide solutions and ability to use diagnostic equipment and software.
• Must be organized and able to multitask.
• Other duties as assigned

Skills

Hardware troubleshooting

Software troubleshooting

Networking basics

Technical writing

PC deployment

Vendor liaison

Team leadership

Interpersonal skills

Diagnostics

Education

High school diploma + 5 years experience

Associates degree + 4 years experience

Associates degree in computer science/related field

A+ and Network+ certifications

Tools

Diagnostic software

PC deployment solutions

Office software suite

Apple hardware knowledge

Job description

• Serves as campus resource for installing, maintaining, upgrading and troubleshooting standard application software and computer hardware for faculty and staff.
• Troubleshoots hardware and software problems and confers with vendors or other staff for resolving problems.
• Initiates routine diagnostics to isolate causes of system failures and make moderately complex equipment repairs.
• Acts as liaison with vendors for requesting repairs and maintenance.
• Provides routine technical assistance in the use of computer hardware including printers and other peripheral equipment.
• Basic network troubleshooting, connecting cables to various network/telco jacks and patch panels and must be able to create custom patch cables.
• Assists the Computer Support Specialist with advanced problem solving.
• Responsible for maintenance of computer laboratories.
• Must be proficient in technical writing and documentation.
• Research technical specifications for new equipment purchases
• Research, test and implement new technology to enhance efficiencies with deployment solutions
• Serves as team leader for student work study and OPS positions
• Good interpersonal (verbal and writing) skills.
• Knowledge of and experience with Microsoft Office applications, with PC and Apple computer hardware and peripheral equipment and knowledge of basic networking understanding.
• Ability to identify hardware and software problems and provide solutions and ability to use diagnostic equipment and software.
• Must be organized and able to multitask.
• Other duties as assigned

• A high school diploma and five (5) years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

• Associates degree and four years of appropriate experience.
• Experience with computer software applications, with computer systems and operations and with using diagnostic equipment and software.
• Experience with PC deployment solutions.
• Associates degree in computer science or related field.
• A+ and Network+ certifications.