Computer Technician II

Enterprise State Community College; Mobile (AL); On-site; USD 35,000 - 52,000; Full time

Job summary

Enterprise State Community College in Mobile seeks a Computer Technician to assist the Help Desk Manager in integrating instructional technology for academic support. The role provides tech support to faculty, staff and students, including software/hardware installation and troubleshooting across instructional systems.

Responsibilities include maintaining inventory, updating IT ticket systems, and assisting with multimedia displays.

Qualifications

• High School Diploma is required.
• Associates degree is preferred.
• One year of experience working with technology.
• One year of computer software and hardware maintenance and repair.

Responsibilities

• Install software and troubleshoot compatibility issues.
• Assist faculty, staff and students with hardware and software problems.
• Monitor, analyze, and repair software and hardware issues.
• Track help desk problems and document resolutions.
• Complete Help Desk tickets and document resolutions in the IT Ticket System.
• Maintain computer inventory per College guidelines.
• Upload multi-media presentations to TV displays in classrooms.
• Lift up to 50 lbs as needed.
• Other duties as assigned by IT leadership.

Skills

Software installation

Troubleshooting

Team collaboration

Communication

Organizational skills

Independent work

Work under pressure

Ticket management

Hardware maintenance

Software maintenance

Lifting up to 50 lbs

Driving record

Education

High School Diploma (required)

Associates degree (preferred)

Tools

IT ticket system

Job description

Assist the Help Desk Manager with enhancing the integration of new instructional technology for academic support. The Computer Technician will provide technical support to faculty/staff and students in the use of instructional systems, hardware, software, and application programs.

The essential job functions listed are not comprehensive and duties and responsibilities may change without notice.

• Knowledge and ability to install software.
• Knowledge and ability to solve software compatibility and internet issues.
• Ability to work well with others.
• Effective oral and written communications skills.
• Effective organizational skills.
• Ability to work independently with minimal supervision.
• Ability to work under moderate pressure of schedules, deadlines, and requirements for accuracy.
• Ability to monitor, analyze, and troubleshoot software and hardware issues.
• Track help desk problems and troubleshoot reported issues and document resolutions.
• Assist faculty and staff with hardware and software problems.
• Install hardware, software, and repair computers in classrooms, computers labs and instructors desks as needed.
• Maintain computer inventory and controls per College's guidelines.
• Upload multi-media presentations onto all television display monitors.
• Complete Help Desk tickets assigned by the Help Desk Manager reporting issues and document resolutions in the IT Ticket System.
• Must be able to lift up to 50 lbs.
• Clean driving record.
• Other duties as assigned by the Help Desk Manager, Computer Technician, Director of Information Technology, and/or President.

Salary Schedule : E-5 Rank-06 Minimum Requirements:

• High School Diploma (required)
• Associates degree from an accredited institution (preferred)
• One ( 1 ) year of experience working with technology
• One ( 1 ) year of computer software and hardware maintenance and repair