Information Technology Technician (IT Tech)

Coalinga-Regional-Medical-Center; Coalinga (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Coalinga-Regional-Medical-Center is seeking an IT/Helpdesk specialist to support local desktop systems, networks, and end-user devices in a clinical environment. You will join the network team, assist with installations, troubleshooting, and end-user support, including password resets and account setup.

The role requires an Associate degree in IT/CS and about 3 years' experience. Travel to off-site locations may be required, and attention to detail, teamwork, and clear communication are

Qualifications

• Associates degree in computer science, data processing or related field.
• Three years IT/Helpdesk experience preferred.
• Ability to install software and hardware on networking equipment and microcomputers.
• Familiarity with networking and personal computer software.
• Ability to troubleshoot and perform routine maintenance on computers and peripherals.
• Ability to communicate information to staff and the public clearly.
• Ability to work as part of a team.
• Ability to present information in one-on-one and group settings.

Responsibilities

• Install and maintain Local Area Networks; document systems.
• Provide technical support to users via helpdesk and network team.
• Install PCs, software, and peripheral equipment.
• Assist with PC, network configuration and cabling.
• Administer end user accounts, permissions, and access rights.
• Install, configure, and maintain network cabling and other equipment.
• Maintain end-user hardware/software and assist with labs.
• Travel to off-site locations for labs/events and related activities.
• Order software, hardware, and supplies for the network and labs.
• Maintain the phone system; set up technology for meetings and events.
• May perform other duties as needed.

Skills

IT support

Helpdesk

Networking

Troubleshooting

PC setup

Communication

Teamwork

Documentation

End-user support

Network config

Education

Associate degree in CS/IT

Job description

Description

DESCRIPTION OF POSITION

This job description is a record of the essential functions of the listed job. The job description provides the employee, CEO, Human Resources, applicants, and other agencies with a clear understanding of the job, where it fits into the organization, and the skill and work requirements in relation to other jobs. Jobs are always changing to some degree, and the existence of the approved job description is not intended to limit normal change and growth. The facility will make reasonable accommodation to otherwise qualified individuals who are capable of performing the essential functions of the job with or without reasonable accommodation.

POPULATION SERVED

The position involves no direct patient care for a population of patients ages 18 and older. Age specific experience and/or special training and/or expertise are not required.

POSITION DESCRIPTION

• Assist with installing and maintaining local desktop, maintain system documentation.
• Provide technical support to users with the help of support desk and network team.
• Assist network team in trouble shoots problems with network equipment and performs equipment repair or upgrades when appropriate.
• Individuals in this position are expected to be available during the normal business hours of the establishment and may occasionally be asked to vary their schedule and/or work overtime to meet department requirements.
• Analysis, judgment, attention to detail, dependability, informal communication, initiative, knowledge of work, sensitivity, teamwork, technical/professional self-development, work standards and adhere to the facility professional appearance standards.

KEY RESPONSIBILITIES

• Assists with installation, configuration, maintenance, modification, and operation of Local Area Networks.
• Provide technical support and assistance to network users such as password resets and creating email accounts.
• Install PCs, software, and peripheral equipment.
• Assist with PC, network configuration and cabling.
• Assist to administer and maintain end user accounts, permissions, and access rights.
• Install, configure, and maintain network cabling and other networking equipment.
• Assists with installation, configuration, maintenance and troubleshooting of network connected end-user hardware, software, and peripheral devices.
• Management of computer labs, installing any software needed for each quarter and/or special events. Travel to off-site location may be required.
• Assists with ordering software, hardware and other supplies as required for the institutional computer network, personal computer, and computer labs.
• Assists with maintenance of the phone system.
• Assist with the setup of technology for meetings, orientation/in-services, conferences, events, etc. This might require travel to an off-site location.
• May perform other duties as needed.

This job description lists the major responsibilities of the job title listed. By no means is the job limited only to the responsibilities listed. Cooperation between employees is expected during periods of heavier than normal workloads and revisions to these duties on either a temporary or permanent basis is possible.

Requirements

POSITION QUALIFICATIONS

• Associate degree in computer science, data processing or related field.
• Three years of IT/Helpdesk support experience is desired.
• Ability to install software and hardware on networking equipment and microcomputers.
• Familiarity with a variety of networking and personal computer software.
• Ability to troubleshoot and perform routine maintenance on, computers and peripheral equipment.
• Ability to communicate information to staff and the public in a clear and concise manner.
• Ability and desire to work as a member of a team.
• Ability to effectively present information in one-on-one and group situations to other employees and/or students of the organization.
• Able to anticipate the needs of others and work independently.
• Ability to focus on quality outcomes and adapt quickly to change as necessary.
• Ability to prioritize tasks and manage deadlines appropriately.