Information Technology Support Technician

London Approach; Philadelphia (Philadelphia County); On-site; USD 43,000 - 58,000; Full time

Job summary

London Approach is seeking a hands-on IT Support Technician to provide daily technical support to students, teachers, and administrative staff at a high school in West Philadelphia. The role is full-time, on-site, with a $50,000 annual salary and five days per week on location.

You will troubleshoot laptops, Chromebooks, desktops, printers, classroom technology, software, user accounts, and connectivity issues while supporting Google Workspace and device deployment.

Qualifications

• Previous help desk, desktop support, or IT support experience.
• Hands-on experience troubleshooting laptops and computer hardware.
• Experience supporting Google Workspace and Chromebooks.
• Familiar with Windows computers, printers, basic networking, and common software issues.
• Strong communication, customer-service, and problem-solving skills.

Responsibilities

• Troubleshoot laptops, Chromebooks, desktops, printers, classroom technology, software, user accounts, and connectivity issues.
• Support Google Workspace, configure and deploy devices, install applications and equipment.
• Maintain technology inventory and document support requests.

Skills

Help desk

Desktop support

IT support

Tools

Google Workspace

Chromebooks

Job description

A high school in West Philadelphia is seeking a hands-on IT Support Technician to provide daily technical support to students, teachers, and administrative staff. This is a full-time, direct-hire position paying $50,000 and requires working onsite five days per week.

The IT Support Technician will troubleshoot laptops, Chromebooks, desktops, printers, classroom technology, software, user accounts, and connectivity issues. This person will also support Google Workspace, configure and deploy devices, install applications and equipment, maintain technology inventory, and document support requests.

Qualified candidates should have previous help desk, desktop support, or IT support experience, along with hands-on experience troubleshooting laptops and computer hardware. Experience supporting Google Workspace and Chromebooks is required. Candidates should also be familiar with Windows computers, printers, basic networking, and common software issues.

The ideal candidate will be patient, approachable, and comfortable assisting users with different levels of technical knowledge. Strong communication, customer-service, and problem-solving skills are essential.