Desktop Support Technician

London Approach; Philadelphia (Philadelphia County); On-site; USD 45,000 - 55,000; Full time

Job summary

London Approach in Philadelphia, PA is seeking a Google Workspace & Chromebook IT Support Specialist to provide hands-on technology support within an educational environment.

The role will primarily support Chromebooks, Google Workspace for Education, Google Classroom, user accounts, classroom technology, and day-to-day technical issues for students, teachers, faculty and staff, with onsite work Monday–Friday and a base salary up to $50,000 plus benefits.

Qualifications

• Experience providing IT support, help desk, desktop support, or educational technology support.
• Hands-on Chromebook support experience.
• Experience with Google Workspace apps (Gmail, Drive, Docs, Sheets, Slides, Calendar, Meet).
• Familiarity with Google Workspace for Education and Google Classroom.
• Ability to troubleshoot user accounts, passwords, device access, apps, and connectivity.
• Ability to set up, deploy, and troubleshoot laptops, Chromebooks, and peripherals.
• Strong communication and customer service skills.
• Willingness to work onsite daily in Philadelphia, PA.

Responsibilities

• Provide onsite technical support for students, teachers, faculty, and administrative staff.
• Troubleshoot and support Google Chromebooks, including hardware issues, login problems, connectivity, applications, peripherals, and device performance
• Support Google Workspace for Education, including Gmail, Drive, Docs, Sheets, Slides, Calendar, Meet, and related Google applications
• Assist with Google Classroom access, user issues, application troubleshooting, and classroom technology support
• Support user accounts through the Google Admin Console, including password resets, account access, groups, permissions, and organizational units
• Configure, enroll, deploy, replace, and troubleshoot Chromebooks and other end-user devices
• Assist with Chromebook inventory, asset tracking, device assignments, and lifecycle management
• Troubleshoot Wi-Fi, internet connectivity, printing, and other basic network-related issues affecting classroom technology
• Support classroom A/V equipment, interactive displays, projectors, printers, document cameras, and other educational technology
• Assist teachers and staff with technology setup and troubleshooting during classroom instruction
• Respond to help desk tickets, document resolutions, escalate technical issues when necessary, and provide timely follow-up
• Assist with new employee and student technology setup, account provisioning, device preparation, and access requests
• Assist with device policies, updates, security settings, application deployment, and basic endpoint administration
• Provide basic support for Windows computers and Microsoft applications when needed
• Maintain a high level of customer service while supporting users with varying levels of technical experience

Skills

IT support experience

Strong communication

Onsite work

Tools

Chromebooks

Google Workspace

Admin Console

Job description

Google Workspace & Chromebook IT Support Specialist

Location: Philadelphia, PA

Schedule: Fully onsite, Monday–Friday

Compensation: Up to $50,000 base salary + benefits

We are seeking a Google Workspace & Chromebook IT Support Specialist to provide hands-on technology support within an educational environment. This role will primarily support Chromebooks, Google Workspace for Education, Google Classroom, user accounts, classroom technology, and day-to-day technical issues for students, teachers, faculty, and staff.

This is a strong opportunity for someone who enjoys working directly with users, troubleshooting technology in a fast-paced school environment, deploying and managing Chromebook devices, and helping ensure classroom technology is reliable and easy to use.

Responsibilities

• Provide onsite technical support for students, teachers, faculty, and administrative staff
• Troubleshoot and support Google Chromebooks, including hardware issues, login problems, connectivity, applications, peripherals, and device performance
• Support Google Workspace for Education, including Gmail, Google Drive, Docs, Sheets, Slides, Calendar, Meet, and related Google applications
• Assist with Google Classroom access, user issues, application troubleshooting, and classroom technology support
• Support user accounts through the Google Admin Console, including password resets, account access, groups, permissions, and organizational units
• Configure, enroll, deploy, replace, and troubleshoot Chromebooks and other end-user devices
• Assist with Chromebook inventory, asset tracking, device assignments, and lifecycle management
• Troubleshoot Wi-Fi, internet connectivity, printing, and other basic network-related issues affecting classroom technology
• Support classroom A/V equipment, interactive displays, projectors, printers, document cameras, and other educational technology
• Assist teachers and staff with technology setup and troubleshooting during classroom instruction
• Respond to help desk tickets, document resolutions, escalate technical issues when necessary, and provide timely follow-up
• Assist with new employee and student technology setup, account provisioning, device preparation, and access requests
• Assist with device policies, updates, security settings, application deployment, and basic endpoint administration
• Provide basic support for Windows computers and Microsoft applications when needed
• Maintain a high level of customer service while supporting users with varying levels of technical experience

Required Qualifications

• Experience providing IT support, help desk support, desktop support, or educational technology support
• Hands-on experience supporting Google Chromebooks
• Experience working with Google Workspace, including Gmail, Drive, Docs, Sheets, Slides, Calendar, and Google Meet
• Familiarity with Google Workspace for Education and/or Google Classroom
• Experience troubleshooting user accounts, passwords, device access, applications, and connectivity issues
• Ability to set up, configure, deploy, and troubleshoot laptops, Chromebooks, printers, peripherals, and classroom technology
• Strong communication and customer service skills
• Comfortable working directly with students, teachers, faculty, and staff in an onsite environment
• Ability to work onsite daily in Philadelphia, PA

Preferred Qualifications

• Experience administering or supporting devices through the Google Admin Console
• Experience with Chromebook enrollment, device policies, organizational units, application deployment, and device management
• Previous IT support experience within a school, university, educational, or academic environment
• Experience supporting Google Classroom
• Experience supporting classroom A/V technology, interactive displays, projectors, or conference room equipment
• Exposure to Microsoft 365, Active Directory, Entra ID, or Windows environments is helpful
• Experience with ticketing systems such as ServiceNow, Jira, Zendesk, Freshservice, or similar platforms
• Google, CompTIA A+, Network+, or other relevant technology certifications are a plus

Ideal Candidate

The ideal candidate is a hands-on IT support professional who is especially comfortable working with Chromebooks and the Google ecosystem. This person should enjoy working directly with students, teachers, and staff, solving everyday technology problems, preparing and deploying devices, and supporting technology used in the classroom.

A strong candidate will be patient, service-oriented, organized, and able to troubleshoot across Google Workspace, Chromebooks, user accounts, classroom technology, hardware, applications, and network connectivity.