School IT Field Support Specialist

The School District of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 42,000 - 65,000; Full time

Job summary

The School District of Philadelphia seeks a skilled on-site technology support professional to assist schools and offices with computer hardware and software issues. You will troubleshoot, repair, and maintain Windows and Apple Macintosh systems, coordinate with the central technology office, and provide proactive user support.

Minimum requirements include a high school diploma and at least three years of full-time customer support experience; certifications such as A+ and Apple Service are

Qualifications

• Education equivalent to completing the twelfth grade.
• Three years of full-time, paid experience in customer support.

Responsibilities

• Provides customized technology assistance for school and/or administrative office functions.
• Responds to routine inquiries regarding repair, maintenance and resolution of problems with computer hardware and software.
• Provides on-site technical support for Windows or Mac environments and coordinates with central technology office.

Skills

Customer support

Troubleshooting

Networking basics

Windows OS

Mac OS

Education

High school diploma or equivalent

Tools

Microsoft Windows

Apple macOS

Printers

LAN/WAN basics

Help desk software

Job description

The School District of Philadelphia seeks a skilled on-site technology support professional to assist schools and offices with computer hardware and software issues. You will troubleshoot, repair, and maintain Windows and Apple Macintosh systems, coordinate with the central technology office, and provide proactive user support.

Minimum requirements include a high school diploma and at least three years of full-time customer support experience; certifications such as A+ and Apple Service are