Information Technology Support Technician

Teceze; Medina (MN); On-site; USD 40,000 - 52,000; Full time

Job summary

Teceze is seeking an L1 Deskside support professional to provide first-level technical support at the Emerson Houston location. You will troubleshoot user issues, monitor incidents, and resolve service requests to keep operations running smoothly.

Responsibilities include basic hardware/software/network troubleshooting, escalation when needed, and maintaining clear documentation following IT support processes. Strong communication and independent work habits are essential.

Qualifications

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively.

Responsibilities

• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Skills

L1 Desktop

Windows

Hardware

Networking basics

Troubleshooting

Communication skills

Ticket management

Job description

• We are looking for an L1 Deskside support professional to provide first-level technical support for the Emerson Houston location.
• Key Responsibilities:
• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Required Skills:

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively.