L1 Deskside Support Engineer

Teceze; Eden Prairie (MN); On-site; USD 25,000 - 39,000; Full time

Job summary

Teceze is seeking an L1 Deskside support professional to provide first-level technical support for the Emerson Houston location. You will troubleshoot user issues, monitor incidents and service requests, perform basic hardware, software, and network troubleshooting, and escalate complex issues to appropriate teams.

You will maintain documentation and follow IT support processes, ensuring timely updates and clear communication with users.

Qualifications

• Experience in L1/Desktop Support or Service Desk.
• Strong knowledge of Windows, hardware, software, and basic networking.
• Excellent troubleshooting and communication skills.
• Ability to work independently and manage support tickets.

Responsibilities

• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Skills

L1/Desktop Support

Service Desk

Ticketing

Job description

• We are looking for an L1 Deskside support professional to provide first-level technical support for the Emerson Houston location.
• Key Responsibilities:
• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Required Skills:

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively