Help Desk Support Engineer

Teceze; Eden Prairie (MN); On-site; USD 22,000 - 33,000; Full time

Job summary

Teceze is seeking an L1 Deskside support professional to provide first-level technical support for the Emerson Houston location. The role focuses on resolving user issues, monitoring incidents, and handling service requests with solid knowledge of Windows, hardware, software, and basic networking.

Strong communication and independent ticket management are essential. Responsibilities include troubleshooting, documentation, and escalating complex problems to specialist teams while adhering to IT

Qualifications

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively.

Responsibilities

• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Skills

L1/Desktop Support

Windows

Hardware

Software

Networking basics

Troubleshooting

Communication

Ticket management

Job description

• We are looking for an L1 Deskside support professional to provide first-level technical support for the Emerson Houston location.
• Key Responsibilities:
• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Required Skills:

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively.