Desktop Support Technician

TECEZE; Medina (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Emerson is seeking an L1 Deskside support professional in Minnesota to provide first-level technical assistance at the Emerson location.

Responsibilities include troubleshooting user issues, monitoring incidents and service requests, and documenting processes. The role requires strong communication and the ability to work independently while escalating complex problems as needed.

Qualifications

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively.

Responsibilities

• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Skills

L1/Desktop Support

Windows knowledge

Hardware basics

Networking basics

Job description

We are looking for an L1 Deskside support professional to provide first-level technical support for the Emerson location.

Key Responsibilities

• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Required Skills

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively.