L1 IT Support Technician — Desktop & Network Help

Teceze; Medina (MN); On-site; USD 40,000 - 52,000; Full time

Job summary

Teceze is seeking an L1 Deskside support professional to provide first-level technical support at the Emerson Houston location. You will troubleshoot user issues, monitor incidents, and resolve service requests to keep operations running smoothly.

Responsibilities include basic hardware/software/network troubleshooting, escalation when needed, and maintaining clear documentation following IT support processes. Strong communication and independent work habits are essential.

Qualifications

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively.

Responsibilities

• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Skills

L1 Desktop

Windows

Hardware

Networking basics

Troubleshooting

Communication skills

Ticket management

Job description

Teceze is seeking an L1 Deskside support professional to provide first-level technical support at the Emerson Houston location. You will troubleshoot user issues, monitor incidents, and resolve service requests to keep operations running smoothly.

Responsibilities include basic hardware/software/network troubleshooting, escalation when needed, and maintaining clear documentation following IT support processes. Strong communication and independent work habits are essential.