L1 Desktop Support Technician - Troubleshoot IT Issues

Teceze; Ontario (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Emerson is seeking an L1 DSS Support professional to provide first-level technical support at our Houston location. You will troubleshoot user issues, monitor incidents, and ensure service requests are resolved in a timely manner.

The role requires solid knowledge of Windows, hardware, software, and basic networking, with strong communication skills. You will work independently and manage support tickets within IT service processes.

Qualifications

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Able to work independently and manage tickets.

Responsibilities

• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Skills

L1 Desktop Support

Windows

Hardware

Software

Networking

Troubleshooting

Communication

Ticketing

Job description

Emerson is seeking an L1 DSS Support professional to provide first-level technical support at our Houston location. You will troubleshoot user issues, monitor incidents, and ensure service requests are resolved in a timely manner.

The role requires solid knowledge of Windows, hardware, software, and basic networking, with strong communication skills. You will work independently and manage support tickets within IT service processes.