L1 Deskside support

Teceze; Medina (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Teceze in Houston is seeking an L1 Deskside support specialist to provide first-level technical assistance to end users, troubleshoot issues, and log incidents.

You will work onsite, handle tickets, document steps, and escalate complex problems while maintaining a professional and clear communication with users.

Qualifications

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively.

Responsibilities

• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Skills

L1/Desktop Support

Windows

Hardware

Software

Networking basics

Troubleshooting

Communication

Ticketing

Independent work

Job description

We are looking for an L1 Deskside support professional to provide first-level technical support for the Emerson Houston location.

Key Responsibilities:

• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Required Skills:

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively.