Desktop Support Engineer

TECEZE; Medina (MN); On-site; USD 36,000 - 54,000; Full time

Job summary

Emerson in Medina, MN is seeking an L1 Deskside support professional to provide first-level technical assistance to users at the location.

You will troubleshoot issues, monitor incidents, perform basic hardware/software/network checks, escalate complex problems to appropriate teams, and document processes.

Ideal candidates have experience in L1 support, solid Windows and networking knowledge, strong communication, and the ability to manage tickets independently.

Qualifications

• Experience in L1/Desktop Support or Service Desk.
• Proficient with Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets.

Responsibilities

• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Skills

L1 Support

Service Desk

Windows

Networking

Troubleshooting

Communication

Ticketing

Job description

We are looking for an L1 Deskside support professional to provide first-level technical support for the Emerson location.

Key Responsibilities:

• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Required Skills:

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively.