Desktop Support Engineer

Teceze; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Emerson is seeking an L1 Deskside support professional to provide first-level technical support for the Houston location. You will handle incidents, service requests, and basic troubleshooting to keep IT services running smoothly.

The role requires strong communication skills, the ability to work independently, and effective ticket management within standard support processes.

Qualifications

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively

Responsibilities

• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Skills

L1/Desktop Support

Service Desk

Windows

Hardware

Software

Basic Networking

Troubleshooting

Communication

Ticketing

Job description

• We are looking for an L1 Deskside support professional to provide first-level technical support for the Emerson Houston location.

Key Responsibilities:

• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Required Skills:

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively