Information Technology Specialist

Talantir; San Ramon (CA); On-site; USD 65,000 - 100,000; Full time

Job summary

Talantir is seeking a proactive IT Hardware and Network Support Engineer to sustain the organization’s IT infrastructure. You will install, configure, and troubleshoot desktops, laptops, printers, and peripherals while supporting network devices like switches, routers, and access points.

You’ll also handle helpdesk tickets and maintain documentation to ensure uptime. Ideal candidates have 5–10 years in IT hardware and/or network support, solid TCP/IP knowledge, and the ability to work

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Engineering, Electronics, or related field.
• 5–10 years of experience in IT hardware and/or network support.
• Hands-on experience with computer hardware, peripherals, and basic server support.
• Working knowledge of TCP/IP, DHCP, DNS, LAN/WAN, and wireless networking.
• Familiarity with routers, switches, firewalls, and cabling standards.
• Good communication, problem-solving, and time management skills.

Responsibilities

• Hardware support: Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.
• Network support: Install and maintain network equipment; troubleshoot LAN/WAN, Wi‑Fi, and cabling issues.
• General IT support: Respond to helpdesk tickets and document changes and incidents.

Skills

Hardware troubleshooting

Network troubleshooting

Helpdesk/support

Communication

Time management

Education

Bachelor's degree (IT/CS/Engineering)

Tools

TCP/IP

DHCP

DNS

LAN/WAN

Wi-Fi

Routers & switches

Cabling standards

Job description

We are seeking a proactive and technically skilled IT Hardware and Network Support Engineer to support and maintain the organization’s IT infrastructure. This role involves providing hands‑on support for computer hardware, peripherals, and basic networking, ensuring minimal downtime and high availability of systems. The ideal candidate should have a strong foundation in hardware troubleshooting as well as a working knowledge of network devices and configurations.

Key Responsibilities

• Hardware Support: Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals. Perform diagnostics and repair of faulty hardware components. Manage hardware asset inventory and ensure accurate tracking of IT equipment. Set up and configure workstations and devices for new users. Coordinate hardware servicing and warranty claims with vendors.
• Network Support: Assist with installation and maintenance of network equipment (switches, routers, access points). Troubleshoot network connectivity issues (LAN/WAN, Wi‑Fi, cabling, IP conflicts). Support configuration of network devices, patch panels, and structured cabling. Monitor network performance and escalate complex issues to senior engineers. Maintain basic documentation of network layouts, device IPs, and cabling maps.
• General IT Support: Respond to helpdesk tickets and resolve hardware and network‑related issues. Provide user support for connectivity and hardware performance issues. Ensure compliance with IT security policies and practices. Maintain documentation of tasks, changes, and incidents. Participate in system upgrades and infrastructure improvement projects.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Engineering, Electronics, or related field
• 5–10 years of experience in IT hardware and/or network support
• Hands‑on experience with computer hardware, peripherals, and basic server support
• Working knowledge of TCP/IP, DHCP, DNS, LAN/WAN, and wireless networking
• Familiarity with routers, switches, firewalls, and cabling standards
• Good communication, problem‑solving, and time management skills
• Ability to work independently or as part of a team in a fast‑paced environment
• Preferred Certifications (not Mandatory): CompTIA A+ / Network+ / Cisco Certified Network Associate (CCNA) Microsoft Certified: Modern Desktop Administrator ITIL Foundation Hardware & Networking course from a reputed institution