Information Technology Help Desk

Nomad Technology Group; Evansville (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Nomad Technology Group is seeking an on-site Help Desk specialist in Evansville, IN. You will respond to tickets and calls, diagnose hardware, software, and network issues, and escalate complex problems to senior staff.

The role requires setup of workstations and peripherals and assisting users with applications, passwords, and access requests. You will document solutions, maintain records in the ticketing system, and contribute to knowledge base articles while collaborating with other IT staff

Qualifications

• Core IT knowledge across operating systems, apps and hardware.
• Network administration skills including basic configuration and monitoring.
• Strong troubleshooting across hardware, software and connectivity.
• Network security awareness and safe access practices.
• Excellent customer service with clear communication.
• Bonus: experience with help desk/ticketing systems and IT certs (A+, Network+).
• Ability to work on-site in Evansville, IN and document work clearly.

Responsibilities

• Respond to support tickets and phone calls, diagnose and resolve hardware, software, and network issues.
• Escalate complex problems to senior technical staff when needed.
• Set up and configure workstations and peripherals.
• Assist with basic network connectivity issues and user access requests.
• Document solutions and maintain accurate records in the ticketing system.
• Contribute to knowledge base articles to improve future support and collaborate with IT staff.

Skills

IT knowledge

Network administration

Troubleshooting

Network security

Customer service

Help desk experience

On-site coordination

Education

CompTIA A+

CompTIA Network+

Tools

Ticketing systems

Remote support tools

Job description

Company Description

Nomad Technology Group provides full-service technology solutions that combine the scale of a large tech company with a localized, personal approach. Clients gain the benefits of an experienced technology team without the cost of maintaining an in-house department. The company offers responsive support for hardware, software, and mobile device needs, serving both small single-office businesses and larger organizations with multiple locations. Nomad’s flexible, customizable services focus on delivering affordable, reliable technology support for entire teams across diverse service areas.

Role Description

This full-time, on‑site Information Technology Help Desk role is based in Evansville, IN. The Help Desk team member will respond to support tickets and phone calls, diagnose and resolve hardware, software, and network issues, and escalation complex problems to senior technical staff when needed. Daily tasks include setting up and configuring workstations and peripheral devices, assisting with basic network connectivity issues, and supporting end users with applications, passwords, and access requests. The role will also involve documenting solutions, maintaining accurate records in the ticketing system, and contributing to knowledge base articles to improve future support. Collaboration with other IT staff and clear, professional communication with customers are key components of this position.

Qualifications

• Candidates should possess core Information Technology knowledge, including familiarity with operating systems, common business applications, and hardware components.
• Candidates should possess Network Administration skills, including basic configuration, monitoring, and support of wired and wireless networks.
• Candidates should possess Troubleshooting skills to diagnose and resolve technical issues efficiently across hardware, software, and connectivity domains.
• Candidates should possess Network Security awareness, including safe access practices, user permissions, and adherence to security policies.
• Candidates should possess strong Customer Service skills, including clear communication, patience, and a solution‑focused approach when supporting end users.
• Additional beneficial qualifications include experience with help desk or ticketing systems, relevant IT certifications (such as CompTIA A+, Network+), and the ability to prioritize tasks in a fast‑paced environment.
• Ability to work on‑site in Evansville, IN, collaborate effectively with team members, and maintain accurate documentation of work performed.