IT Help Desk.

BMA Group Panama; Bayamón (PR); On-site; USD 42,000 - 64,000; Full time

Job summary

BMA Group Panama in Bayamón, PR seeks an IT Help Desk professional to provide technical assistance to end-users, resolve hardware, software, and network issues, and help maintain IT systems. You will install, configure, and support operating systems and applications while delivering excellent customer service.

The role emphasizes clear communication, rapid problem solving, and teamwork. Candidates should be able to work independently and with the IT group, document automated solutions, and apply

Qualifications

• Associate degree or certification in Computer Science, Systems Engineering, or a related field.
• Basic knowledge of operating systems, networking, and office software.
• Basic troubleshooting skills and ability to learn and adapt quickly.
• Strong communication skills and the ability to interact effectively with end-users.
• Ability to work independently and in a team.
• Basic knowledge of information security and good data management practices.

Responsibilities

• Provide technical support and assistance to users in person, over the phone, or through remote support tools.
• Install, configure, and maintain IT hardware and software, including operating systems and applications.
• Troubleshoot basic hardware, software, and network issues.
• Configure and maintain user accounts and access profiles.
• Perform data backups and ensure data integrity is maintained.
• Collaborate with other IT team members to resolve complex issues.
• Document procedures and solutions for future reference.
• Perform preventative maintenance tasks on IT systems to ensure optimal performance.

Skills

OS knowledge

Networking basics

Troubleshooting

Customer service

Data security basics

Teamwork

Independent work

Education

Associate degree

Certification (CS/Engineering or related)

Job description

The IT Help Desk will provide technical assistance and support to users in resolving hardware, software, and network issues. This position will be responsible for configuring, installing, and maintaining IT systems and equipment, as well as troubleshooting basic software and hardware issues within the company. Additionally, the ideal candidate is expected to have excellent communication skills and be capable of delivering excellent customer service.

Responsibilities

• Provide technical support and assistance to users in person, over the phone, or through remote support tools.
• Install, configure, and maintain IT hardware and software, including operating systems and applications.
• Troubleshoot basic hardware, software, and network issues.
• Configure and maintain user accounts and access profiles.
• Perform data backups and ensure data integrity is maintained.
• Collaborate with other IT team members to resolve complex issues.
• Document procedures and solutions for future reference.
• . Perform preventative maintenance tasks on IT systems to ensure optimal performance.

Requirements

• Associate degree or certification in Computer Science, Systems Engineering, or a related field.
• Basic knowledge of operating systems, networking, and office software.
• Basic troubleshooting skills and ability to learn and adapt quickly.
• Strong communication skills and the ability to interact effectively with end-users.
• Ability to work independently and in a team.
• Basic knowledge of information security and good data management practices.