IT Help Desk Technician

Shiel Sexton; Indianapolis (IN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Health Savings Account (HSA) with in‑n

Employee Stock Ownership Plan (ESOP)

401(k) match

Generous PTO and holidays

Parental leave and wellness benefits

Company-sponsored events

Job summary

Shiel Sexton is seeking an IT Help Desk Technician to support employees across company offices and jobsites from the downtown Indianapolis office. This in-office role handles approximately 25–50 tickets per day, assisting with hardware, software, and account access while upholding security guidelines.

You will manage user accounts, assist with onboarding/offboarding, and help monitor security alerts, requiring strong customer service and problem-solving skills.

Qualifications

• 1-3 years of IT support or help desk experience.
• Experience supporting Windows, Microsoft 365, and a ticketing system.
• Working knowledge of Active Directory or Microsoft Entra ID.
• Familiarity with at least one of: Microsoft Intune, Todyl, or ThreatLocker.
• CompTIA A+ or Microsoft certification preferred.
• College coursework or degree in a related field preferred.
• Experience with construction applications such as Viewpoint Vista, Bluebeam, or Procore is a plus.

Responsibilities

• Provide technical support to employees for hardware, software, applications, and account access, including troubleshooting, setup, installation, and user instruction.
• Maintain the operational effectiveness of workstations, laptops, printers, peripherals, conference room equipment, and business applications.
• Manage user accounts, password resets, multifactor authentication, group memberships, mailboxes, and file permissions.
• Assist with employee onboarding and offboarding, including workstation preparation, account setup, equipment recovery, and timely removal of system access.
• Support cybersecurity efforts by reviewing security requests, triaging phishing reports, monitoring alerts, and escalating potential security incidents as appropriate.
• Maintain accurate documentation of user requests, troubleshooting steps, hardware maintenance, software installations, and ticket resolutions to support tracking and reporting.
• Monitor the IT support queue, prioritize requests based on urgency and business impact, and elevate issues that require additional technical support.
• Assist with hardware, software, licensing, and IT asset tracking and inventory management.
• Follow established IT policies, procedures, and security guidelines.

Skills

IT support

Windows support

Microsoft 365

Ticketing system

Active Directory / Entra ID

Intune / Todyl / ThreatLocker

Certifications (CompTIA A+ / MS)

Education

Relevant degree preferred

Tools

Viewpoint Vista

Bluebeam

Procore

Job description

The IT Help Desk Technician assists the Information Technology Department with help desk support, workstation setup, application management, and cybersecurity efforts. This full-time, in-office position is based in the downtown Indianapolis office and provides technical support to employees across company offices and jobsites. The role handles approximately 25–50 support tickets per business day and requires strong customer service, communication, organization, and problem-solving skills.

Duties and Responsibilities

Provide technical support to employees for hardware, software, applications, and account access, including troubleshooting, setup, installation, and user instruction.

Maintain the operational effectiveness of workstations, laptops, printers, peripherals, conference room equipment, and business applications.

Manage user accounts, password resets, multifactor authentication, group memberships, mailboxes, and file permissions.

Assist with employee onboarding and offboarding, including workstation preparation, account setup, equipment recovery, and timely removal of system access.

Support cybersecurity efforts by reviewing security requests, triaging phishing reports, monitoring alerts, and escalating potential security incidents as appropriate.

Maintain accurate documentation of user requests, troubleshooting steps, hardware maintenance, software installations, and ticket resolutions to support tracking and reporting.

Monitor the IT support queue, prioritize requests based on urgency and business impact, and elevate issues that require additional technical support.

Assist with hardware, software, licensing, and IT asset tracking and inventory management.

Follow established IT policies, procedures, and security guidelines.

Skills/Qualifications

One to three years of experience in IT support, help desk, or a related technology field.

Experience supporting Windows computers, printers, Microsoft 365, and a ticketing system.

Working knowledge of Active Directory or Microsoft Entra ID, including user accounts, group memberships, and password resets.

Familiarity with at least one of the following: Microsoft Intune, Todyl, or ThreatLocker.

CompTIA A+ or Microsoft certification is preferred.

College or university coursework or a degree in a related field is preferred.

Experience with construction applications such as Viewpoint Vista, Bluebeam, or Procore is a plus.

Other Attributes

Works well within a team-oriented environment focused on providing excellent customer service.

Demonstrates effective written, verbal, and telephone communication skills.

Maintains strong organizational skills and the ability to manage competing priorities in a high-volume support environment.

Demonstrates sound judgment when handling security concerns and knows when to elevate issues.

Possesses effective listening and observation skills.

Demonstrates the ability to troubleshoot problems and develop practical solutions.

Shows initiative and a willingness to learn new technologies and processes.

Maintains composure and perseverance during busy periods.

Able to work outside normal business hours or on nonbusiness days when necessary.

Willing to travel occasionally to company offices and jobsites, including locations within 200 miles of the home office, and able to lift up to 50 pounds as needed to install or move equipment.

Medical, dental, and vision benefits.

Health Savings Account (HSA) with employer contribution.

Employee Stock Ownership Plan (ESOP) and 401(k) match.

Generous paid time off (PTO) and paid holidays.

Parental leave and wellness benefits.

Company-sponsored events and additional voluntary benefits.

Shiel Sexton is an Equal Opportunity Employer (EOE/AA).

Please note that sponsorship and relocation assistance are not available for this position.

#ZR

Equal Opportunity Employer
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