Desktop Support Technician

Collabera; Evansville (IN); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Paid vacation time

Paid parental leave

Paid holidays annually

Job summary

Collabera in Evansville, IN is seeking a Desktop Support Technician II for a 6-month contract to provide first-line IT support, troubleshoot hardware and software, and ensure workstation readiness for end users.

Responsibilities include remote and on-site assistance, imaging devices, installing software, coordinating device-exchange with users, documenting incidents in ServiceNow, and assisting with SCCM deployments.

Qualifications

• Associate’s degree in computer science or related field.
• 2-4 years of experience in desktop support or IT helpdesk.
• Experience with Windows 10 and MS 365 preferred.

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance via phone, email, or in person.
• Perform remote troubleshooting and diagnose LAN/WAN issues.
• Install, configure, and upgrade PC software and operating systems (Windows 10, MS 365).
• Maintain daily performance of computer systems and peripherals (printers, scanners, video conf).
• Record incidents and resolutions in logs or ServiceNow and track inventory of equipment.
• Follow up with users to ensure functionality and coordinate escalations with IT staff.

Skills

Windows environments

Troubleshooting

Network troubleshooting

Customer service

Helpdesk tools

IT asset tracking

Education

Associate’s degree in computer science or related field

Tools

ServiceNow

SCCM

Job description

Job Title: Desktop Support Technician II

Duration: 6 months

Location: Evansville, IN - 47711

Pay Rate: $24 - 26/hr

Summary

The main function of a Desktop Support Technician is to provide technical support and assistance for all computer systems and associated hardware and software within an organization. A typical Desktop Support Technician is responsible for troubleshooting technical issues, maintaining IT equipment, and supporting end-users to ensure smooth operation and minimal downtime.

Job Responsibilities

• Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions, resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install, configure, and upgrade PC software and operating systems, including Windows 10, MS 365, and other required applications.
• Maintain daily performance of computer systems, assisting with hardware setup, and addressing issues related to peripherals such as printers, scanners, and video conferencing equipment.
• Record events, problems, and their resolution in logs or helpdesk software such as ServiceNow and track inventory of equipment and spares.
• Follow up with clients to ensure their systems are functional, providing feedback or training when necessary, and coordinate with other IT staff for problem escalation and resolution.

Skill

• In-depth knowledge of computer hardware, software, and networking, including hands-on experience with Windows-based environments.
• Excellent troubleshooting skill for resolving a range of technical issues in a timely manner.
• Familiarity with network troubleshooting, services, and tools related to firewalls, VPN, TCP/IP, network routing, and switches.
• Strong customer service orientation with effective communication skill to interpret and advise on technical issues clearly.
• Proven experience with helpdesk or IT support tasks and using issue tracking systems.
• Ability to manage time and priorities within a fast-paced working environment, maintaining detailed records of incidents and solutions.

Education/Experience

• Associate’s degree in computer science or related field.
• 2-4 years of experience.

Seeking a qualified candidate who can independently manage projects in a fast-paced environment with minimal supervision. The candidate should be proficient in imaging devices, installing software, coordinating device-exchange appointments with end users, and ensuring timely completion of follow-up and closeout activities. ServiceNow and SCCM experience is a plus. Willingness to Travel up to 25% of the time.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.