Infor WFM Business Analyst

Insight Global; Baltimore (MD); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading recruiting firm is looking for a dedicated Functional Business Analyst in Baltimore to support a large health system's Infor WFM go-live. The role requires analyzing scheduling workflows, validating configurations, and conducting User Acceptance Testing (UAT). You will also provide support post-go-live, ensuring operational needs are met across departments. Strong analytical skills and experience in UAT are essential for success in this dynamic environment.

Responsibilities

• Act as primary liaison between users and WFM implementation.
• Analyze and document scheduling and timekeeping workflows.
• Validate WFM configurations including pay rules and schedule templates.
• Support MVS setup for shift coverage and compliance.
• Assist with data validation for employee profiles and time clocks.
• Develop UAT strategy specific to WFM modules.
• Create test scenarios and scripts for clock workflows.
• Coordinate UAT execution with HR and department managers.
• Track and triage defects prior to go-live.
• Document UAT outcomes and provide go/no-go recommendations.
• Provide hypercare support post-go-live.
• Monitor system performance and elevate configuration issues.

Skills

User Acceptance Testing (UAT)

Workflow analysis

Data validation

Scheduling optimization

Job description

Insight Global is looking for a dedicated Functional Business Analyst to support a large health system in Baltimore, MD with their upcoming go-live for Infor WFM. This health system is preparing for a major go-live of Infor CloudSuite Workforce Management (WFM). This person will support the transition, with a focus on Time and Attendance, Multi-View Scheduler (MVS), and compliance workflows. This role will lead User Acceptance Testing (UAT) efforts and ensure that WFM configurations align with operational needs across clinical and non-clinical departments.

Key Responsibilities

• Act as the primary liaison between business users and the WFM implementation team.
• Analyze and document current scheduling and timekeeping workflows.
• Validate WFM configurations including pay rules, rounding rules, schedule templates, and labor distribution.
• Support MVS (Multi-View Scheduler) setup and optimization for shift coverage and compliance.
• Assist with data validation for employee profiles, time clocks, and accrual balances.
• Develop and manage the UAT strategy specific to WFM modules.
• Create test scenarios and scripts for:
  • Clock-in/out workflows
  • Shift swaps and overrides
• Coordinate UAT execution with HR, payroll, and department managers.
• Track and triage defects, ensuring resolution prior to go-live.
• Document UAT outcomes and provide go/no-go recommendations.
• Provide hypercare support post-go-live, including issue resolution and user guidance.
• Monitor system performance and elevate configuration issues as needed.