Systems Analyst, Senior|5046 Systems Analyst, Senior|5046

ALTEN; San Diego (CA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

ALTEN is seeking an IT Systems Analyst in San Diego to provide support for a globally deployed Infor Workbrain system. This role involves troubleshooting issues, collaborating with global teams, and managing projects. Candidates should have strong SQL skills and at least 3 years of IT-relevant experience, or 5 years without a degree. The position is hybrid, requiring on-site presence 1-2 times a week, with communication primarily in English. The ideal candidate excels in collaboration and problem-solving.

Qualifications

• Bachelor's degree and 3+ years IT-relevant work experience or 5+ years without a degree.
• Very strong English communication skills preferred.
• Experience leading informal teams preferred.

Responsibilities

• Provide production operations support for Infor Workbrain.
• Analyze complex business problems and provide technical expertise.
• Manage projects of small to medium size and complexity.

Skills

Infor Workbrain version 5.1 configuration and administration

Infor WFM version 7.x configuration and administration

Minimum 5 years of experience supporting Time & Attendance solutions

SQL knowledge

Very strong communication skills

Education

Bachelor's degree or 5+ years IT-relevant work experience

Tools

SQL

Job description

Job Description Summary

IT Systems Analyst to provide production operations support to a highly customized globally deployed Infor Workbrain 5.1 Time & Attendance system and project support for an upgrade of the system to Infor WFM 7.2. Must be effective working independently and as part of a highly collaborative global team.

Job Location

Ideally, the candidate is located in or near San Diego as work may return to the office 1-2 days per week at some point over the 12 months duration. The job requires collaboration during regular Pacific Standard Time (PST/PDT) work hours with flexibility to accommodate some hours aligned to the EMEA, India and APAC time zones.

Key Knowledge / Skills / Experience Needed

• Infor Workbrain version 5.1 configuration and administration
• Infor WFM version 7.x configuration and administration
• Minimum 5 years of experience supporting Time & Attendance solutions
• Infor Workbrain/WFM Cognos Reports spec, design, execute knowledge & skillset
• Knowledge of WFM v7 workflow automation design and configuration
• SQL knowledge – able to read and write SQL
• Expertise in extracting, clarifying, documenting business requirements and translating them into specifications for design and development
• Very strong communicator using verbal and written forms including remote collaboration tools like MS Teams, SharePoint, etc

General Requirements Summary

Analyzes complex business problems to be solved with automated systems. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.

Responsibilities

• Work under some supervision
• Make decisions that are moderate in impact; errors may have relatively minor financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct
• Communicate verbally and in writing to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question
• Plan and prioritize tasks, perform multiple steps that can be performed in various orders; handle mistakes that may result in rework
• Apply deductive and inductive problem solving; use multiple approaches; handle missing or incomplete information; perform intermediate data analysis/interpretation
• Exercise creativity to draft original documents, imagery, or work products within established guidelines
• Perform troubleshooting, assist on complex issues related to bugs in production systems or applications, and collaborate with subject matter experts on issues
• Adapt to significant changes and setbacks to manage pressure and meet deadlines independently
• Assist with analysis of complex issues related to production systems or applications and collaborate with subject matter experts
• Manage individual project priorities, deadlines, and deliverables with minimal supervision
• Communicate with project lead via email and direct conversation to make recommendations about overcoming impending obstacles
• Collaborate with more senior Systems Analysts and/or business partners to document and present recommendations for improvements to existing applications and systems
• Manage projects of small to medium size and complexity, perform tasks, and apply expertise in subject area to meet deadlines
• Identify test scenarios and/or cases, oversee test execution, and provide QA results to the business
• Determine which work tasks are most important for self and junior personnel, manage distractions, and independently deal with setbacks in a timely manner
• Create and review functional and/or system specifications that meet business user requirements, often for small to medium size and complexity projects
• Anticipate complex issues and discuss within and outside of project team to maintain open communication
• Serve as technical lead on a sub-system or small feature, assign work to a small project team, and work on advanced tasks to complete a project

IT Core Competencies

• Accountability – hold self and others accountable for measurable quality, timely and cost-effective results, and accepts responsibility for impacts to the business and changes to business processes
• Adaptability – adjusting own behaviors to work efficiently and effectively in light of new information, changing situations and/or different environments
• Collaboration – fosters working together by establishing, communicating, and reinforcing shared values, norms, and objectives
• Communication – ability to effectively exchange information with stakeholders and accurately hear and understand the partially expressed thoughts, feelings, and concerns of others
• Financial Acumen – ability to understand in-depth financial information that can be used to make meaningful insights to drive business growth in a safe and transparent environment
• Influence – ability to accomplish goals through others
• People Development – models and creates an environment that promotes career development
• Strategic Focus – applies a comprehensive approach using business acumen and industry research to solve systematic complexities that promote growth

Required Competencies

• Analytical Skills – ability to collect information and identify fundamental patterns/trends in simple to moderately complex data. Includes the ability to gather, integrate, and interpret information from several sources
• Application Knowledge – familiarity with various applications (e.g. "Oracle", "Cloud")
• Documentation – ability to document solutions to basic IT issues by using standard policies and procedures
• Root Cause Analysis – ability to understand the cause of an issue and contribute to identifying the appropriate solution
• Systems Analysis – knowledge of how a system should work and how routine changes in conditions, operations, and the environment will affect outcomes
• Testing – understanding of testing methodologies and testing-related tools

Minimum Qualifications

Bachelor’s degree and 3+ years IT-relevant work experience OR 5+ years IT-relevant work experience without a bachelor’s degree.

Preferred Qualifications

1+ years experience leading informal teams.

Physical Requirements

• Frequently transports between offices, buildings, and campuses up to a mile
• Frequently transports and installs equipment up to 5 lbs
• Performs required tasks at various heights (e.g., standing or sitting)
• Monitors and utilizes computers and test equipment for more than 6 hours a day
• Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely

Schedule

1st shift.

Remote Work & Handover

Remote until the site reopens and will then move to hybrid - 1-2 days on site and the rest can be remote.

Technical Skills

Strong in Workbrain version 5.1 configuration and administration along with strong SQL knowledge. Should have experience reading and writing SQL. Very strong English communication skills is preferred. Should be able to effectively communicate verbal and written forms including effectively using remote collaboration tools like Teams and Sharepoint.