Inflight Hub Ops Specialist – On-Time Excellence

American Airlines Inc.; Charlotte (NC); Presencial; USD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Travel perks

Health benefits

Wellness programs

401(k) program

Resumo da oferta

American Airlines is seeking a Specialist, Inflight Hub Control Center to support operational reliability and ensure on-time departures. You will work in the Hub Control Center, at gates, Concourse, or aircraft as needed, collaborating with crews and other departments to optimize performance.

You will review flights, monitor crew assignments, and triage incidents, while engaging with cross-functional teams to drive consistent operational excellence and customer satisfaction.

Qualificações

• Bachelor’s degree or equivalent experience/training.
• 3+ years of relevant experience.
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
• Ability to secure airport authority and/or US Customs security badges.
• Must pass U.S. Department of Transportation (DOT) mandated drug test.
• Able to push/pull up to 60 pounds.
• Available to work shifts including early mornings, late nights, weekends, and holidays.
• Able to perform emergency evacuation drills.

Responsabilidades

• Collaborate with turn coordinators and Hub Control Center leaders to support the operation.
• Review flights and checks for potential crew misconnects.
• Monitor crew assignments to minimize flight delays or interruptions.
• Assist with requests from other departments, IOS, Scheduling, etc.
• Provide status of department reliability and communicates irregularities impacting daily operation.
• Coordinates with Crew Scheduling/Tracking for preboarding or re-crewing.
• Partner with Inflight Operations Support to triage incidents and support the operation.
• Assist with delay investigations and reports pertaining to operational activities.
• Support department and station goals by reviewing delay data and trends.
• Coordinate with other departments to mitigate issues and facilitate on-time departures.
• Ensure on-time departures are consistently delivered to customers.

Conhecimentos

Crew collaboration

Data-driven decisions

Multi-project coordination

Interpersonal skills

Formação académica

Bachelor’s degree or equivalent

Descrição da oferta de emprego

American Airlines is seeking a Specialist, Inflight Hub Control Center to support operational reliability and ensure on-time departures. You will work in the Hub Control Center, at gates, Concourse, or aircraft as needed, collaborating with crews and other departments to optimize performance.

You will review flights, monitor crew assignments, and triage incidents, while engaging with cross-functional teams to drive consistent operational excellence and customer satisfaction.