Flight Service Duty Manager - Lead On-Time Guest Experience

American Airlines; Austin (TX); On-site; USD 24,796 - 41,328; Full time

Benefits offered by this job

Medical, dental, vision benefits from

401(k) plan with company match

Employee assistance program

Job summary

American Airlines, Duty Manager, Flight Service in Austin, TX, seeks a proactive leader to ensure on-time aircraft departures and excellent customer experiences. You will coordinate with IOC, Control Center, and various teams to sustain reliability and smooth operations.

The role requires strong communication, problem-solving, and the ability to work across shifts in a fast-paced environment, with FAA-aligned training preferred. Join a team committed to safety and service excellence.

Qualifications

• Secondary school diploma or GED equivalency.
• FAA-approved flight attendant training preferred.

Responsibilities

• Assist with flight service operations and ensure on-time takeoffs.
• Coordinate with IOC, Control Center, and other teams to maintain reliability.
• Lead or assist in shift tasks and staff guidance as assigned.
• Support regulatory obligations and operational reporting.

Skills

Good instincts

Problem solving

Multitasking

Teamwork

Communication

Shift work

Travel readiness

Education

High school diploma or GED

FAA flight attendant training (preferred)

Job description

American Airlines, Duty Manager, Flight Service in Austin, TX, seeks a proactive leader to ensure on-time aircraft departures and excellent customer experiences. You will coordinate with IOC, Control Center, and various teams to sustain reliability and smooth operations.

The role requires strong communication, problem-solving, and the ability to work across shifts in a fast-paced environment, with FAA-aligned training preferred. Join a team committed to safety and service excellence.