Airline Operations Coordinator: Flight & Crew Support

American Airlines Inc.; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401k program

Job summary

American Airlines Inc. is seeking a diligent team member for the Inflight Team within Customer Experience. The role supports Flight Attendants, helps improve on-time performance, and enhances cross-department communication to sustain reliable operations.

The position requires collaboration across departments, ability to work shifts, and on-site presence at the base, with responsibilities spanning incident response, reporting, and coaching as needed.

Qualifications

• High School diploma or GED required.
• Sabre, DECS and RES experience required.
• Must be able to work shift work, including weekends and holidays.

Responsibilities

• Acts as liaison with local and system departments (IOC, Control Center, Crew Scheduling).
• Oversee base operational reliability and lead dependability engagement.
• Handle operational events and provide crew assistance or delay mitigation.
• Coordinate with Daily Ops/IOC for injuries and emergencies.
• Notify rescheduled/crewing Flight Attendants traveling through the base.
• Provide status updates to Inflight, IOC and Hub Control Center leadership.
• Coordinate with Crew Scheduling/Tracking for pre-boarding or re-crewing as needed.
• Assist with delay investigations and daily/monthly reports.

Skills

Strong communication

Decision making

Team collaboration

Multi-tasking

Operational awareness

Education

High School diploma or GED

Bachelor's degree preferred

Tools

Sabre

DECS

RES

Job description

American Airlines Inc. is seeking a diligent team member for the Inflight Team within Customer Experience. The role supports Flight Attendants, helps improve on-time performance, and enhances cross-department communication to sustain reliable operations.

The position requires collaboration across departments, ability to work shifts, and on-site presence at the base, with responsibilities spanning incident response, reporting, and coaching as needed.