Airport Operations Duty Manager: Hub Performance Lead

American Airlines; Dallas (TX); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

American Airlines, Inc. is hiring a Duty Manager for Airport Customer Operations at DFW. Lead a team to ensure smooth hub operations, optimize resource use, and uphold safety and security standards while delivering exceptional customer service.

You will oversee planning, staffing, and performance, partnering with Admin and Operations leaders to align priorities, analyze trends, and drive continuous improvements across the DFW hub.

Qualifikationen

• High school diploma or GED equivalency.
• 3 years airline supervisory experience.
• 3 years airline operations experience.

Aufgaben

• Lead and develop a team of leaders to plan and execute assignments using GSRealTime.
• Manage multiple software programs to analyze operations and decide the best course of action.
• Solve complex staffing situations to mitigate risks and drive results.
• Collaborate with Admin and Operations leaders to allocate resources where needed.
• Develop reports and identify opportunities to improve processes and drive performance.
• Communicate procedural changes to Customer Service Managers and teams.
• Ensure compliance and accountability; serve as escalation point.
• Guide the development of Customer Service Managers.
• Identify trends and development opportunities; implement performance improvements.
• Assist with Customer Service Manager interviews and selections.
• Solicit feedback from team members and ensure follow-through.
• Foster relationships and collaboration across departments.
• Conduct grievance hearings and serve as grievance hearing officer as necessary.

Kenntnisse

Self motivated and detail oriented

Interpersonal skills

Fast-paced work

Ausbildung

High school diploma or GED

Tools

GSRealTime

Jobbeschreibung

American Airlines, Inc. is hiring a Duty Manager for Airport Customer Operations at DFW. Lead a team to ensure smooth hub operations, optimize resource use, and uphold safety and security standards while delivering exceptional customer service.

You will oversee planning, staffing, and performance, partnering with Admin and Operations leaders to align priorities, analyze trends, and drive continuous improvements across the DFW hub.