Airport Customer Experience Leader

American Airlines; Portland (OR); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines is seeking a results-driven supervisor for our airport operations. You will lead frontline staff, drive operational excellence, and ensure safety and regulatory compliance while delivering an elevated customer experience.

You will coach teammates, foster a respectful work environment, and collaborate with multiple departments to meet performance metrics. This role requires flexibility to work rotating shifts, weekends, and holidays.

Qualifications

• High School diploma or GED equivalency.
• Previous airport customer service experience.
• 2 years experience leading others.
• Knowledge of company policies and procedures and functional automation applications.

Responsibilities

• Drives operational excellence.
• Leads frontline team to deliver superior customer service.
• Ensures safety and compliance with DOT, FAA and local regulations.
• Coaches teammates in skill development and company culture.
• Fosters respectful, trustworthy relationships with customers.
• Allocates resources to enable high performance.
• Collaborates across departments to meet scorecard metrics.
• Willing to work extra hours and rotating shifts.
• Supports frontline team with diverse mechanisms.
• Manages relationships with external and internal customers.

Skills

Employee engagement

Active listening

Critical thinking

Performance monitoring

Decision making

Independent work

Urgency and precision

Team coordination

Multidepartment collaboration

Business judgment

Education

High School diploma or GED

Tools

Microsoft Office

Job description

American Airlines is seeking a results-driven supervisor for our airport operations. You will lead frontline staff, drive operational excellence, and ensure safety and regulatory compliance while delivering an elevated customer experience.

You will coach teammates, foster a respectful work environment, and collaborate with multiple departments to meet performance metrics. This role requires flexibility to work rotating shifts, weekends, and holidays.