Specialist, Inflight Hub Control Center

American Airlines Inc.; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Job summary

American Airlines is seeking a Specialist, Inflight Hub Control Center to support operational reliability and ensure on-time departures. You will work in the Hub Control Center, at gates, Concourse, or aircraft as needed, collaborating with crews and other departments to optimize performance.

You will review flights, monitor crew assignments, and triage incidents, while engaging with cross-functional teams to drive consistent operational excellence and customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent experience/training.
• 3+ years of relevant experience.
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
• Ability to secure airport authority and/or US Customs security badges.
• Must pass U.S. Department of Transportation (DOT) mandated drug test.
• Able to push/pull up to 60 pounds.
• Available to work shifts including early mornings, late nights, weekends, and holidays.
• Able to perform emergency evacuation drills.

Responsibilities

• Collaborate with turn coordinators and Hub Control Center leaders to support the operation.
• Review flights and checks for potential crew misconnects.
• Monitor crew assignments to minimize flight delays or interruptions.
• Assist with requests from other departments, IOS, Scheduling, etc.
• Provide status of department reliability and communicates irregularities impacting daily operation.
• Coordinates with Crew Scheduling/Tracking for preboarding or re-crewing.
• Partner with Inflight Operations Support to triage incidents and support the operation.
• Assist with delay investigations and reports pertaining to operational activities.
• Support department and station goals by reviewing delay data and trends.
• Coordinate with other departments to mitigate issues and facilitate on-time departures.
• Ensure on-time departures are consistently delivered to customers.

Skills

Crew collaboration

Data-driven decisions

Multi-project coordination

Interpersonal skills

Education

Bachelor’s degree or equivalent

Job description

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Specialist, Inflight Hub Control Center is part of the Inflight Team within the Customer Experience Division. This role is responsible for representing Inflight in the Hub Control Center, supporting operational reliability metrics, and collaborating with the Hub Control Center, crews, and other departments to drive on-time departures, while working in the hub control center, concourse, gates, or on aircraft as needed.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Knowledgeable of all Company and departmental policies, procedures, regulations, and the APFA Collective Bargaining Agreement

• Collaborate with turn coordinators and Hub Control Center leaders to support the operation
• Review flights and checks for potential crew misconnects
• Monitor crew assignments to minimize flight delays or interruptions
• Assist with requests from other departments, IOS, Scheduling, etc
• Provide status of department reliability and communicates irregularities which may impact the daily operation
• Coordinates with Crew Scheduling/Tracking for preboarding of flights or re-crewing
• Partner with Inflight Operations Support to triage incidents and support the operation
• Assist with delay investigations, daily and monthly reports pertaining to operational activities
• Support departmental and station goals by reviewing and identifying delay data and trends
• Coordinate with other departments to mitigate issues and facilitate on-time departures
• Ensure on-time departures are consistently delivered to our customers

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in related field or equivalent experience/training
• 3+ years of relevant experience
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Ability to secure appropriate airport authority and/or US Customs security badges
• Must pass U.S. Department of Transportation (DOT) mandated drug test
• Able to push/pull force of up to 60 pounds
• Available to work shifts that include early mornings, late nights, weekends, and holidays. Along with the flexibility of shift changes for operational needs
• Successfully perform physical requirements of the job, including emergency evacuation drills

Preferred Qualifications- Education & Prior Job Experience

• Current Inflight, Customer Care, Hub Control Center, or other operational experience
• An understanding of working with a contract labor group is desirable

Skills, Licenses, & Certifications

• Ability to engage, coach, and collaborate with crew members and other departments to achieve an on-time departure.
• Ability to make sound decisions in a fast-paced environment in addition to analyzing and making decisions based on data
• Ability to effectively coordinate multiple projects at the same time
• Excellent interpersonal, planning, and organizational skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.