Industrial Supply Customer Support Pro (In-Office)

Productivity Inc; Plymouth (MN); Presencial; USD 36.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401k with Match

Paid Time Off

Technical Training

Descripción de la vacante

Productivity Inc., a Plymouth, MN-based machine tool distributor, is seeking an Industrial Supply Customer Support Specialist to provide product and technical information. You will support customers and the outside sales team with quotes, pricing, orders, and delivery updates.

Responsibilities include responding to inquiries by phone, email, or will-call; researching and recommending industrial supply products; and coordinating with suppliers and sales management to grow accounts.

Formación

• Product knowledge in Safety, MRO/Industrial Supply and Abrasive Products.
• Excellent verbal and written communication skills.
• Excellent organizational, research, time management, and follow-up skills.
• Capable PC/computer skills - MS Word, Excel, Google Searching, etc.
• Ability to maintain a positive & productive work atmosphere by acting and communicating with customers, co-workers, vendors, and management.
• Mon-Fri, 8:00 am - 5:00 pm - IN OFFICE

Responsabilidades

• Provide exceptional customer service by responding to inquiries via phone, email, will call, and other channels in a timely, professional, and solutions-focused manner.
• Research, source, and recommend industrial supply and safety products to meet customer needs, including backordered items.
• Prepare and follow up on quotes, check pricing and product availability, enter customer orders accurately, and provide delivery updates.
• Partner with Outside Sales Representatives and Sales Management to identify sales opportunities and strengthen relationships.
• Consult with customers to recommend effective products and best-value solutions while promoting current programs and in-stock items.
• Build and maintain strong relationships with suppliers to support sourcing, pricing inquiries, and satisfaction.
• Expand product knowledge through supplier training, industry education, and resources to better serve customers and sales efforts.
• Assist with day-to-day department operations and other duties to support business objectives.

Conocimientos

Customer service

Verbal and written communication

Organizational skills

Research skills

Problem solving

Herramientas

MS Word

Excel

Google Search

Descripción del empleo

Productivity Inc., a Plymouth, MN-based machine tool distributor, is seeking an Industrial Supply Customer Support Specialist to provide product and technical information. You will support customers and the outside sales team with quotes, pricing, orders, and delivery updates.

Responsibilities include responding to inquiries by phone, email, or will-call; researching and recommending industrial supply products; and coordinating with suppliers and sales management to grow accounts.