Industrial Supply Customer Support Specialist

Productivity Inc; Plymouth (MN); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Match

Paid Time Off

Technical Training

Job summary

Productivity Inc., a Plymouth, MN-based machine tool distributor, is seeking an Industrial Supply Customer Support Specialist to provide product and technical information. You will support customers and the outside sales team with quotes, pricing, orders, and delivery updates.

Responsibilities include responding to inquiries by phone, email, or will-call; researching and recommending industrial supply products; and coordinating with suppliers and sales management to grow accounts.

Qualifications

• Product knowledge in Safety, MRO/Industrial Supply and Abrasive Products.
• Excellent verbal and written communication skills.
• Excellent organizational, research, time management, and follow-up skills.
• Capable PC/computer skills - MS Word, Excel, Google Searching, etc.
• Ability to maintain a positive & productive work atmosphere by acting and communicating with customers, co-workers, vendors, and management.
• Mon-Fri, 8:00 am - 5:00 pm - IN OFFICE

Responsibilities

• Provide exceptional customer service by responding to inquiries via phone, email, will call, and other channels in a timely, professional, and solutions-focused manner.
• Research, source, and recommend industrial supply and safety products to meet customer needs, including backordered items.
• Prepare and follow up on quotes, check pricing and product availability, enter customer orders accurately, and provide delivery updates.
• Partner with Outside Sales Representatives and Sales Management to identify sales opportunities and strengthen relationships.
• Consult with customers to recommend effective products and best-value solutions while promoting current programs and in-stock items.
• Build and maintain strong relationships with suppliers to support sourcing, pricing inquiries, and satisfaction.
• Expand product knowledge through supplier training, industry education, and resources to better serve customers and sales efforts.
• Assist with day-to-day department operations and other duties to support business objectives.

Skills

Customer service

Verbal and written communication

Organizational skills

Research skills

Problem solving

Tools

MS Word

Excel

Google Search

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Industrial Supply Customer Support Specialist

TA IS Office Plymouth, MN, US

3 days ago Requisition ID: 1420

Salary Range: $26.00 To $30.00 Hourly

Productivity Inc

Customer Service – Industrial Supply

Productivity is a machine tool distributor headquartered in Plymouth, MN. In addition to metalworking equipment, we supply related tooling, as well as safety and industrial supply products.

As a Customer Service Specialist, you will provide product and technical information on our safety and industrial supply products to support our customers and outside sales team.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries via phone, email, will call, and other communication channels in a timely, professional, and solutions-focused manner.
• Research, source, and recommend industrial supply and safety products to meet customer needs, including identifying alternate solutions for backordered or unavailable items.
• Prepare and follow up on quotes, check pricing and product availability, enter customer orders accurately, and provide updates on delivery status and lead times.
• Partner with Industrial Supply Outside Sales Representatives and Sales Management to identify sales opportunities, support account growth, and strengthen customer relationships.
• Consult with customers to recommend the most effective products and best-value solutions, while promoting current programs, special offers, in-stock items, and complementary products.
• Build and maintain strong working relationships with suppliers to support product sourcing, pricing inquiries, availability, and overall customer satisfaction.
• Continuously expand product knowledge through supplier training, industry education, and manufacturer resources to better serve customers and support sales efforts.
• Assist with day-to-day department operations and perform additional duties and responsibilities as needed to support business objectives and customer requirements.

Requirements

• Product knowledge needed - Safety, MRO/Industrial Supply and Abrasive Products.
• Excellent verbal and written communication skills.
• Excellent organizational, research, time management, and follow-up skills.
• Capable PC/computer skills - MS Word, Excel, Google Searching, etc.
• Ability to maintain a positive & productive work atmosphere by acting and communicating in a manner to get along with customers, co-workers, vendors, and management.
• Monday - Friday, 8:00 am - 5:00 pm - IN OFFICE

Why this job?

• $26.00 - $30.00/hour
• Excellent Benefits - Medical, Dental, Vision Insurance – Effective Day-1 of Employment
• 401k with Match
• Generous Paid Time Off
• Ongoing technical training provided

Why our company?

Productivity is known for impressive customer service and integrity within our industry. That reputation is only achieved by hiring the right people, treating them with respect, providing excellent customer service, and acting with integrity where our employees are concerned. We are a stable, established company, and we’ve been around for a long time! Over the years, we have continued to grow, learn, evolve, and expand, providing growth opportunities to our long-term employees.

We are committed to providing Equal Employment Opportunities to all employees and applicants.

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