Industrial Inside Sales & Customer Service Pro

Superior Products, LLC; Cleveland (OH); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Superior Products, LLC is seeking a Customer Service Representative to support quotes, orders, and inquiries for our industrial product lines. You will collaborate with the sales team, maintain customer relationships, and help identify new opportunities within medical, specialty gas, fill plants and industrial markets.

A strong communication style and detail orientation are essential. The role requires an associate degree or equivalent experience, 3+ years in customer service/inside sales, and

Qualifications

• Associates degree or certificate required; or in lieu of a degree, years of experience will be considered.
• 3+ years’ experience providing exceptional customer service and inside sales in an industrial manufacturing environment.
• Knowledge of compressed gas products is beneficial.
• Caelus or other ERP systems (Infor XA) experience is a plus.
• Proficiency in MS Office (Outlook and Excel); Salesforce and Esker experience are a plus.

Responsibilities

• Process customer inquiries via email, phone, or other means in a timely, accurate, and professional manner.
• Support the sales team to ensure customer quotes and orders are accurate and complete.
• Maintain a positive attitude toward all customers and promote company products and services.
• Respond promptly to customer inquiries and resolve concerns/complaints.
• Coordinate and manage in-house follow-ups on pending quotations, proposals, and inquiries.
• Identify new sales opportunities within medical, industrial markets for the product lines.
• Follow up on new customer leads and assist in retaining the customer base.

Skills

Customer service

Inside sales

Infor XA

MS Office

Salesforce

Esker

Education

Associate degree

Tools

Infor XA

MS Office

Salesforce

Esker

Job description

Superior Products, LLC is seeking a Customer Service Representative to support quotes, orders, and inquiries for our industrial product lines. You will collaborate with the sales team, maintain customer relationships, and help identify new opportunities within medical, specialty gas, fill plants and industrial markets.

A strong communication style and detail orientation are essential. The role requires an associate degree or equivalent experience, 3+ years in customer service/inside sales, and