Industrial Customer Support Specialist

Blackhawk Industrial Operating Co; Jackson (MI); Sur place; USD 39 000 - 46 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401K Plan and Company Match

Paid Time Off

Résumé du poste

BlackHawk Industrial in Jackson, Michigan, is seeking a Customer Service Representative to manage daily customer accounts and coordinate with suppliers and Account Managers. This onsite, full-time role emphasizes accuracy, timely responses, and collaborative problem solving.

The position requires strong communication skills, attention to detail, and proficiency with Microsoft Office. Prior experience in industrial tools or MRO is a plus, and a commitment to safety and ISO processes is expected.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year previous experience in customer service or inside sales preferred.
• Experience in cutting tools, abrasives and MRO areas preferred.
• Experience with Microsoft Office Suite required.
• Excellent written and verbal communications skills.
• Ability to manage multiple tasks and meet daily deadlines.
• Proficiency with basic computer operations and ability to learn new software.

Responsabilités

• Handle daily duties related to all customer accounts and coordinate with Account Managers.
• Communicate with suppliers to identify, source, and price product solutions and provide quotes.
• Process customer orders, returns, and guaranteed test orders.
• Maintain and review P21 portals and other systems to ensure timely processing.
• Identify root causes and work with cross-functional teams to minimize repeats.
• Learn and apply BlackHawk policies, procedures, and ISO processes.

Connaissances

Verbal communication

Written communication

Critical thinking

Detail-oriented

Multi-tasking

Computer proficiency

Vending platforms

Industrial/B2B experience

Formation

High school diploma

Outils

P21

OS ticket

ServiceNow

SharePoint

Compass

Microsoft Office

Description du poste

BlackHawk Industrial in Jackson, Michigan, is seeking a Customer Service Representative to manage daily customer accounts and coordinate with suppliers and Account Managers. This onsite, full-time role emphasizes accuracy, timely responses, and collaborative problem solving.

The position requires strong communication skills, attention to detail, and proficiency with Microsoft Office. Prior experience in industrial tools or MRO is a plus, and a commitment to safety and ISO processes is expected.