Industrial IT/OT Technician — Plant Network Support

OPTIMIZED LOGISTICS LLC; Dallas (TX); Vor Ort; USD 65.000 - 85.000; Vollzeit

Zusammenfassung

OPTIMIZED LOGISTICS LLC seeks an Industrial IT Technician to own IT/OT support for a manufacturing plant. You will handle end-user support, maintain the plant network, and assist with MES/CMMS and vendor tools.

You will coordinate firmware updates, escalate complex D365/identity issues, and participate in root-cause analysis of outages. This role requires on-call coverage for P1 incidents.

Qualifikationen

• Associate degree in Information Technology, Industrial Technology, or related field.
• Must be legally authorized to work in the United States.
• Strong computer, networking, and endpoint skills; proficiency with Microsoft 365 and Microsoft Entra ID.
• Experience supporting Dynamics 365 (or ability to learn D365 F&O / SCM) in a manufacturing or distribution environment.
• Experience with industrial networks, serial/Ethernet device connectivity, and interfacing shop-floor clients.
• Experience with I/O, PLC logic, HMIs, and troubleshooting PLC-connected systems.
• Experience with industrial robots or automated manufacturing equipment.
• Ability to read manufacturer drawings, electrical schematics, and equipment manuals.
• Strong mechanical aptitude and familiarity with control panels and field devices.
• Methodical troubleshooting, strong judgment, and a “make it happen” approach.
• Ability to work weekends, nights, and holidays when required.

Aufgaben

• End-user and help desk support for plant users: workstations, laptops, mobile devices, printers, scanners, peripherals.
• Work the help desk ticket queue for hardware, software, account, and access issues when not handling production-critical incidents.
• Support Microsoft 365 administration at the plant level: OneDrive, SharePoint, Teams, licensing, and device compliance.
• Coordinate firmware and software updates on IT/OT equipment; track versions and change history.
• Escalate D365, identity, or platform issues to corporate IT or Microsoft support as needed.
• Provide 24/7 coverage for P1 / SEV1 incidents and lead root-cause analysis of outages.
• Maintain plant network topology, assets, and changes; mentor staff on IT/OT procedures.

Kenntnisse

Networking

Microsoft 365

Entra ID

Dynamics 365

Ausbildung

Associate degree in Information Technology

Tools

Studio 5000

RSLogix

PowerFlex drives

SQL Server

Jobbeschreibung

OPTIMIZED LOGISTICS LLC seeks an Industrial IT Technician to own IT/OT support for a manufacturing plant. You will handle end-user support, maintain the plant network, and assist with MES/CMMS and vendor tools.

You will coordinate firmware updates, escalate complex D365/identity issues, and participate in root-cause analysis of outages. This role requires on-call coverage for P1 incidents.