Industrial Inside Sales Specialist – Flow Control

1100 Applied Industrial Technologies, Inc.; Grand Rapids (MI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Career development

Professional training

Team oriented culture

Local team backing

Job summary

FCX Performance, an Applied Industrial Technologies company, seeks an Inside Sales Representative in Grand Rapids, MI. You will build relationships with customers and our outside sales team, handling orders, pricing inquiries, and product recommendations to meet process flow control needs.

You will work closely with the branch team to ensure timely delivery, accurate order processing, and high customer satisfaction through technical guidance and responsive service.

Qualifications

• Bachelor's Degree preferred.
• 1-3+ years' experience in Customer Service related Industry preferred, experience in an Inside Technical Sales/Customer Service role with an Industrial Distributor a plus.

Responsibilities

• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Maintains responsibility of orders from quotation to collection: select and specify products utilizing FCX/vendor tools, respond to inquiries, process orders, review PO for conditions, verify ship dates, increase order size by suggesting related items.
• Processes and expedites orders, returns, and vendor returns; locates product and creates POs; follow-ups with vendors for timely delivery.
• Negotiates pricing and delivery with vendors when necessary.
• Works closely with Outside Sales in soliciting business and maintaining superior customer service levels.
• Communicates effectively as a member of the Branch/Division inside sales team and maximizes gross margin by ensuring payment for superior service and technical expertise.
• Reviews open customer order reports and takes action on items at risk of late delivery.

Skills

Customer service

Inside sales

Order processing

Negotiation

Education

Bachelor's degree preferred

Tools

CRM software

ERP system

Job description

FCX Performance, an Applied Industrial Technologies company, seeks an Inside Sales Representative in Grand Rapids, MI. You will build relationships with customers and our outside sales team, handling orders, pricing inquiries, and product recommendations to meet process flow control needs.

You will work closely with the branch team to ensure timely delivery, accurate order processing, and high customer satisfaction through technical guidance and responsive service.