Inside Sales Tech Specialist — Flow Control Solutions

1100 Applied Industrial Technologies, Inc.; Appleton (WI); Vor Ort; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

401K with company match

Insurance

Time off

Employee assistance

Tuition reimbursement

Professional development and training

Career paths across sales, management,

Zusammenfassung

FCX Performance, an Applied Industrial Technologies company, seeks an Inbound-Inside Sales Technical Specialist to build relationships with current customers and support our outside sales team. You will determine process flow control and instrumentation needs, provide solutions, and drive customer satisfaction and sales results.

You will process orders, respond to inquiries, and collaborate with vendors and internal teams to optimize delivery and pricing while maintaining high service levels.

Qualifikationen

• Bachelor's Degree preferred.
• 1–3+ years' experience in Customer Service related industry; inside Technical Sales/Customer Service/Application Engineer in industrial distribution is a plus.

Aufgaben

• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Maintains responsibility of orders from quotation to collection: Select and specify a variety of products utilizing FCX and vendor supplied tools/software.
• Responds to customer inquiries.
• Processes customers' orders and send order acknowledgements. Review customer purchase orders for special conditions/documentation
• Checks availability and verifies ship dates.
• Increases order size by suggesting related items, explaining features, and checking customer's buying history.
• Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders.
• Follows-up with vendors to ensure timely delivery.
• Negotiates pricing and delivery with vendors when necessary.
• Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
• Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
• Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise.
• Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date.
• Other duties as assigned by Management.

Kenntnisse

Customer service

Sales

Technical knowledge

Communication

Ausbildung

Bachelor's Degree

Jobbeschreibung

FCX Performance, an Applied Industrial Technologies company, seeks an Inbound-Inside Sales Technical Specialist to build relationships with current customers and support our outside sales team. You will determine process flow control and instrumentation needs, provide solutions, and drive customer satisfaction and sales results.

You will process orders, respond to inquiries, and collaborate with vendors and internal teams to optimize delivery and pricing while maintaining high service levels.