Inside Sales - Instruments

John H. Carter Company, Inc.; Baton Rouge (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

John H Carter Company in Baton Rouge, LA is seeking an Inside Sales & Scheduling professional to manage customer inquiries and coordinate scheduling with field technicians. The role requires handling heavy phone and email workloads and aligning activities with technician availability.

Responsibilities include supporting accounting on invoices and returns, aiding Sales in pursuing instrumentation and measurement services, and upholding the company’s Total Customer Commitment standards.

Qualifications

• Minimum 2+ years of Inside Sales & Job Scheduling experience in an industrial service environment.
• Preferably in Measurement Products and Services.
• In absence of measurement background, experience with other industrial instrumentation/equipment sold into oil & gas will be considered.
• A BS in a Technical Discipline is preferred.
• A Technical Certification/Degree from a Vo-Tech organization will be considered.

Responsibilities

• Receive and manage phone, fax, and email inquiries from external and internal customers in a timely manner; workload described as heavy.
• Coordinate Inside efforts with Technician availability to support service delivery.
• Assist JHC accounting with problem invoices, returns and account information.
• Support Sales personnel for Instrumentation & Measurement Services initiatives as needed.
• Uphold JHC Total Customer Commitment (TCC) standards in all interactions.
• Collaborate with product principals and training teams to support product/service initiatives.
• Participate in required and optional training; join after-hours/on-call rotation after one year in role.
• Assist colleagues during overload situations and maintain strong relationships.
• Accurately complete quotes, order entries, and purchase orders; ensure timely follow-through.
• Travel may be required.

Skills

Inside Sales

Job Scheduling

Industrial Service

Customer Support

Education

BS in Technical Discipline

Vo-Tech Certification/Degree

Job description

• This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications
• Heavy phone call loads are typical – incoming and outgoing
• Urgency for prompt, accurate results are routine
• It requires the handling of multiple tasks with many unexpected interruptions
• While training in certain, specific equipment is offered, the successful candidate must be diligent in learning on their own from time to time

Experience & Qualifications

• Minimum 2+ years of Inside Sales & Job Scheduling experience in an industrial service type environment – preferably in Measurement Products and Services
• In the absence of a specific measurement products and service background, experience with other industrial instrumentation/equipment and services sold into the oil & gas industries will be considered
• A BS in a Technical Discipline is preferred
• A Technical Certification/Degree in an appropriate discipline from a Vo-Tech organization will be considered

Typical Duties & Responsibilities

• Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the workload will be considered as ‘heavy’.
  • Information handled will include Instrumentation & Measurement Technician Scheduling, RFQ’s, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting
• Ensure that Inside efforts are aligned with the Technician availability.
• Support JHC accounting department with problem invoices, returns and general customer account information
• Support JHC Sales personnel when required for the pursuit of Instrumentation & Measurement Services initiatives
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
• Work closely with and support the JHC product principals when required to do so
• Actively and enthusiastically attend required and preferred training
• Actively and enthusiastically participate in the after hour and weekend ‘On-Call’ rotation as required (after min 1 year in the role)
• Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise
• Accurately complete quotes, order entry and purchase orders
• Always build and cultivate solid relationships
• Some travel may be required

PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.

If you wish to become an approved agency to assist us in our employment efforts, please submit your request to [e-mail]