Industrial Help Desk Technician — 24/7 Field Support & Upgrades

Frontmatec, Inc.; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Frontmatec, Inc. in Kansas City, MO, seeks an experienced Help Desk Technician to support internal and external customers with Frontmatec equipment. You will troubleshoot hardware and software issues and coordinate with field service teams.

The role requires strong problem-solving, customer service, and the ability to work in a fast-paced, international environment. Some after-hours support may be required.

Qualifications

• Experience in handling help desk tasks and user support.
• Knowledge of front-end and back-end diagnostics.

Responsibilities

• Take SOS calls and work to solve the problems encountered.
• Participate in 24/7 customer support.
• Support installation and service teams during startups or upgrades.
• Develop and implement upgrades for electrical programs and plans.
• Provide programming for components from the spare parts department.

Skills

Analytical skills

Initiative

Customer service oriented

Stress resistance

Professionalism

Tools

RS Logic 5000

FactoryTalk View

Job description

Frontmatec, Inc. in Kansas City, MO, seeks an experienced Help Desk Technician to support internal and external customers with Frontmatec equipment. You will troubleshoot hardware and software issues and coordinate with field service teams.

The role requires strong problem-solving, customer service, and the ability to work in a fast-paced, international environment. Some after-hours support may be required.