Industrial Automation Help Desk Technician — 24/7 Support

Fortifi Group; Kansas City (MO); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Frontmatec is seeking an experienced Help Desk Technician to support internal and external customers with Frontmatec equipment in the Kansas City area. You will diagnose issues, coordinate resolutions, and help keep downtime to a minimum.

Responsibilities include 24/7 customer support, startups or upgrades, and collaboration with installation, QA, and engineering teams on automation projects. A degree in electromechanics or automation and 3+ years in technical and customer service roles are

Qualifications

• Professional or college degree in electromechanics or automation.
• 3 years of technical experience.
• 3 years of customer service experience.

Responsibilities

• Take SOS calls and work to solve the problems encountered.
• Participate in 24/7 customer support.
• Ensure the application of Frontmatec's health and safety standards on the job site and in the factory, as well as the standards and laws in place (OSHA and OHSA).
• During startups or upgrade of installations, support the installation or service team.
• Work on development and installation of upgrades for the updating of electrical programs and plans.
• Perform the required programming for components from the spare parts department (ex: computers, interfaces, etc.)
• Provide support to the QA department at the programming and electrical level.
• Take part in the development of products in collaboration with various departments. Provide a "field" vision to the team.
• Take part in testing and startups of factory equipment for FAT.
• Take part in several continuous improvement projects for the automation department.

Skills

RS Logic 5000

FactoryTalk View

Analytical skills

Sense of responsibility

Professionalism

Customer service

Stress resistance

Initiative

Education

Professional or college degree in electromechanics or automation

Tools

Allen-Bradley PLCs

Siemens PLCs

Job description

Description

Job summary / Mission

Would you like to be part of an international manufacturing and engineering company with a world-leading market position? An organization under constant development, delivering complex and large-scale turnkey projects? Then Frontmatec is the place for you.

We are currently looking for an experienced Help Desk Technician to join our growing team.

The incumbent will be responsible for supporting internal and external customers with Frontmatec equipment.

Responsibilities

• Take SOS calls and work to solve the problems encountered.
• Participate in 24/7 customer support.
• Ensure the application of Frontmatec's health and safety standards on the job site and in the factory, as well as the standards and laws in place (OSHA and OHSA).
• During startups or upgrade of installations, support the installation or service team.
• Work on development and installation of upgrades for the updating of electrical programs and plans.
• Perform the required programming for components from the spare parts department (ex: computers, interfaces, etc.)
• Provide support to the QA department at the programming and electrical level.
• Take part in the development of products in collaboration with various departments. Provide a "field" vision to the team.
• Take part in testing and startups of factory equipment for FAT.
• Take part in several continuous improvement projects for the automation department.

Required knowledge and skills

• RS Logic 5000
• Factory talk view
• Analysis and logical skills
• Responsibility sense
• Professionalism
• Customer service oriented
• Stress resistance
• Initiative

Education and experience

• Professional or college degree in electromechanics or automation
• Programming experience with Allen-Bradley and / or Siemens PLCs
• 3 years of technical experience (experience as a service technician would be an asset)
• 3 years of customer service experience

Equal Opportunity Employer
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