Help Desk Technician

Frontmatec, Inc.; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Frontmatec, Inc. in Kansas City, MO, seeks an experienced Help Desk Technician to support internal and external customers with Frontmatec equipment. You will troubleshoot hardware and software issues and coordinate with field service teams.

The role requires strong problem-solving, customer service, and the ability to work in a fast-paced, international environment. Some after-hours support may be required.

Qualifications

• Experience in handling help desk tasks and user support.
• Knowledge of front-end and back-end diagnostics.

Responsibilities

• Take SOS calls and work to solve the problems encountered.
• Participate in 24/7 customer support.
• Support installation and service teams during startups or upgrades.
• Develop and implement upgrades for electrical programs and plans.
• Provide programming for components from the spare parts department.

Skills

Analytical skills

Initiative

Customer service oriented

Stress resistance

Professionalism

Tools

RS Logic 5000

FactoryTalk View

Job description

Description

About the Job

Would you like to be part of an international manufacturing and engineering company with a world-leading market position? An organization under constant development, delivering complex and large-scale turnkey projects? Then Frontmatec is the place for you.

We are currently looking for an experienced Help Desk Technician to join our growing team. The incumbent will be responsible for supporting internal and external customers with Frontmatec equipment.

Responsibilities:

• Take SOS calls and work to solve the problems encountered.
• Participate in 24/7 customer support.
• Ensure the application of Frontmatec's health and safety standards on the job site and in the factory, as well as the standards and laws in place (OSHA and OHSA).
• During startups or upgrade of installations, support the installation or service team.
• Work on development and installation of upgrades for the updating of electrical programs and plans.
• Perform the required programming for components from the spare parts department (ex: computers, interfaces, etc.)
• Provide support to the QA department at the programming and electrical level.
• Take part in the development of products in collaboration with various departments. Provide a "field" vision to the team.
• Take part in testing and startups of factory equipment for FAT.
• Take part in several continuous improvement projects for the automation department.

Required knowledge and skills

• RS Logic 5000
• Factory talk view
• Analysis and logical skills
• Responsibility sense
• Professionalism
• Customer service oriented
• Stress resistance
• Initiative

Equal Opportunity Employer
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