Technical Parts & Customer Support Specialist

Fortifi Food Processing Solutions; Kansas City (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

Frontmatec in Kansas City is seeking an experienced Technical Customer Service Specialist to join our growing team. You will respond to customer requests for spare parts on equipment sold and perform administrative tasks to ensure smooth operation of the department.

The role requires advanced English, strong customer service orientation, and proficiency with Word, Excel, Outlook and ERP systems. You will manage RMAs, pricing, quotes, and CRM data to support internal and external stakeholders.

Qualifications

• Proficiency in Word, Excel, and Outlook.
• Ability to work with an ERP system.
• Advanced level of English.
• Customer service orientation.
• Professionalism.
• Organizational skills.
• Resourcefulness.
• Bi-lingual in Spanish or French would be a plus.

Responsibilities

• Respond to customer requests for spare parts and enter orders.
• Maintain the CRM install base data and update technical documents.
• Coordinate RMAs for repairs and credits.
• Quote parts and manage pricing per policy.
• Support obsolescence communications with engineering.
• Collaborate with Parts Manager and SeSo team.
• Research part numbers for internal and external stakeholders.
• Prepare quotes for customers.
• Generate back-order reports and monitor overdue orders.

Skills

Customer service

English proficiency

Organizational skills

Professionalism

Resourcefulness

Tools

Microsoft Dynamics AX

ERP systems

Job description

Frontmatec in Kansas City is seeking an experienced Technical Customer Service Specialist to join our growing team. You will respond to customer requests for spare parts on equipment sold and perform administrative tasks to ensure smooth operation of the department.

The role requires advanced English, strong customer service orientation, and proficiency with Word, Excel, Outlook and ERP systems. You will manage RMAs, pricing, quotes, and CRM data to support internal and external stakeholders.